Customer Experience Specialist

1 week ago


kozhikode, India beBeeProblem Full time

About this roleThis position is ideal for individuals who enjoy a fast-paced work environment, have strong communication skills, and are able to think critically.As a Customer Service Agent, you will be the main point of contact for customers, providing support and resolving issues in a timely manner.You will work closely with other teams to ensure that customer concerns are addressed and that our services meet their expectations.This is a great opportunity for someone who is looking to start or advance their career in customer service.Key Responsibilities:1. Respond to customer inquiries via phone, email, or chat in a professional and courteous manner2. Troubleshoot and resolve customer issues in a timely and efficient manner3. Collaborate with other teams to ensure that customer concerns are addressed and that our services meet their expectations4. Stay up-to-date on product features and provide accurate information to customers5. Capture and report customer feedback from various channelsWhat we're looking for:Communication & ManagementExcellent written and verbal communication skillsStrong problem-solving skillsFunctional skillsProcess discipline: detail-oriented with 100% follow-through on action itemsDemonstrated ownership, willing to go the extra mile to solve complex issuesTools (Good to have)Prior experience with customer support platforms such as Zendesk or FreshdeskRequirements:1. Ability to work in a variable shift schedule that rotates quarterly based on business needs2. Adaptability: processes evolve, customer issues vary, and adaptability is key



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