IT Service Management Specialist

2 weeks ago


coimbatore, India beBeeService Full time

ITSM Platform Manager Job OverviewThis role is responsible for overseeing the entire lifecycle of IT service management (ITSM) processes, ensuring optimal performance and alignment with industry best practices.Key Responsibilities:Craft and maintain comprehensive service level agreements (SLAs) to drive quality and efficiency in service delivery.Process Optimization & Governance:Design and refine ITIL-aligned processes to meet evolving business needs and maximize operational excellence.Stakeholder Engagement:Nurture strong relationships with cross-functional teams to gather requirements, deliver solutions, and facilitate knowledge sharing.Reporting & Insights:Develop actionable dashboards and reports to track KPIs, SLA adherence, and service performance metrics.Innovation & Integration:Pursue opportunities to leverage cutting-edge Freshservice features and integrations, driving digital transformation and enhancing platform capabilities.The ideal candidate will possess 3-5 years of experience in ITSM roles, with a minimum of 2 years hands-on experience in Freshservice administration and configuration. A solid understanding of ITIL principles and service management concepts is essential for success in this position.A strong background in ITIL and service management principles.Hands-on experience with Freshservice administration and configuration.Excellent communication and stakeholder engagement skills.Ability to analyze data and drive process improvements.This role offers a unique opportunity to join a dynamic team and contribute to the evolution of our IT service management capabilities.



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