EMOVUR | Customer Success Executive
21 hours ago
As a Customer Success Executive, you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics, and building strong, long-lasting relationships with customers. Proactively resolving issues and conducting effective demo sessions are crucial to helping customers fully leverage our products. This role fits into the organization’s broader strategy by acting as a critical link between the customer and various internal teams, ensuring customer needs are met and driving both customer retention and revenue growth.
Responsibilities
Note: This is an entry-level position
- Build Relationships: Maintain strong, long-lasting connections with customers, acting as their trusted advisor.
- Create Success Plans: Develop plans outlining key goals and metrics to help customers achieve their desired outcomes.
- Monitor Product Usage: Analyze customer data to find areas for improvement and help customers make the most of our products.
- Conduct Demo Sessions: Demonstrate the platform to new customers to showcase its features and benefits.
- Resolve Issues: Identify and fix customer problems quickly by working with our internal teams.
- Ensure Renewals: Drive renewals and retention by showing the ongoing value of our solutions.
- Gather Feedback: Collect customer feedback and share it with our teams to improve our products and services.
- Spot Growth Opportunities: Identify potential for account expansion and upsell, working with sales and marketing to drive growth.
Qualifications
- Any Bachelor's degree, specialization in Business, Marketing, or a related field is a plus.
- 0-3 years of experience in customer success, account management, or a related role, preferably within WhatsApp Business API Industry.
- Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience. English proficiency is a must
- Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus.
- Strong customer orientation with a proven ability to build and maintain customer relationships
- Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
- Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support
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