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Key Account Manager

2 months ago

bangalore, India TIGI HR ® Full time

KRA for Key Account Manager
Experience- 4-6 years
Budget- 7.20 LPA
location- Bangalore

Key areas to focus

●Retention
●Renewal
●Customer satisfaction
●Upsell/ Cross-sell
●Fluent in Speaking English
●Excellent in Communication
●Skilled Negotiator
●Should be well versed in Value-Based Selling

Retention / Renewal :

●Will be responsible for obtaining and maintaining long term key customers by
comprehending their requirements
●Doing Offline Meetings with clients.
●Resolving key client issues and complaints
●Developing a complete understanding of key account needs
●Develop trust relationships with a portfolio of major clients to ensure they do not turn to
competition
●Updating Renewal team time to time basis whenever the renewal is due
●Acquire a thorough understanding of key customer needs and requirements
●Ensure the correct products and services are delivered to customers in a timely manner
●Serve as the link of communication between key customers and internal teams . ( Renewal,
Upsell team, Support Team)
●Maintain CSAT ratio

Upsell/Crossell

●Ensure the correct products and services are delivered to customers in a timely manner
●Resolve any issues and problems faced by customers and deal with complaints to maintain
trust
●Play an integral part in generating new sales that will turn into long-lasting relationships
●Prepare regular reports of progress and forecasts to internal and external stakeholders using
key account metrics
●Expand the relationships with existing customers by continuously proposing solutions that
meet their objectives
●Strategic planning to improve client results
●Giving client demos.
●Analyzing client data to provide customer relationship management
●Expanding relationships and bringing in new clients
●Collaborating with the sales team to maximize profit by up-selling or cross-selling

Customer Satisfaction:

●Resolving key client issues and complaints with help of internal teams.
●Developing a complete understanding of key account needs
●Supporting customers with technical queries and coordinating with the Support team to
solve the queries if any.
●Training to be arranged for existing users to increase the adoption score for G suite.
●Analyze the adoption report of the customers and help them increase the adoption for G
suite. Security assessment for customers on a quarterly basis.
●Regular feedback and suggestions from the customers to be maintained.

Job Requirements

●Minimum 3+ years of experience as a Technical / Key account manager
●Bachelor’s degree in relevant field/MBA
●Proficient in MS Office
●Knowledge of digital technologies
●Strong communication and interpersonal skills
●Familiar with sales software