Customer Success Strategist

1 week ago

Gandhinagar, India beBeeAI Full time

About noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day.Our goal: Every door, every day.What you'll do:You will be part of a young, aggressive, and talented team driving major missions forward.We're looking for an AI-driven leader to help us transform our customer support capabilities across businesses and drive growth in the region.You'll play a crucial role in bridging gaps between people, technology, and processes with a single goal of embedding AI into customer-facing channels. We envision world-class customer support operations with cutting-edge tech.In short, you'll own consumer AI strategy spanning all customer touchpoints, craft strategies, and implement them.Key ResponsibilitiesLeverage data to identify opportunities in productivity, retention & experience and propose suitable AI tools with measurable impactConceptualize and implement AI-powered workflows to reduce contact rates, handle times, and analyze customer sentimentCross-collaborate with teams including technology, product, data engineering, business, and commercial; consolidate consumer insights for decision-makingDevelop Co-pilots for chat and inbound support using insights from customer sentiments, pain points, profiles, and knowledge basesUse data and past interactions to personalize experiences across channelsUpskill CS teams to use AI capabilities, including prompt construction and data interpretationPartner with L&D to create relevant courses and playbooksDesign feedback loops between engineering, CS, and product teams for continuous evolutionDefine key success metrics like CSAT, Contact Deflection, AI Adoption, and Resolution RatesShare successes, highlighting how AI supports streamlined support and its cost impactRequirementsBachelor's degree in computer science or an MBA from a top-tier institute or a professional course in AI from a recognized institution (advantageous)5-8 years of experience in Customer Success, Customer Experience, or Digital TransformationProven track record of integrating AI solutions in complex organizations with clear outcomesExcellent cross-functional communication skills – comfortable working with tech and non-tech teamsAbility to analyze complex databases and storytellingExperience translating business pain-points into AI solutions (bonus)Who Will Excel?We seek individuals with high standards who understand hard work matters.Candidates need to be resourceful and operate with a bias for action.We need those who can be fiercely original.noon requires adaptability, the ability to pivot, and a willingness to learn.

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