Professional Learning Support Specialist

6 days ago

bikaner, India beBeeProgramCoordinator Full time

About the Role We are seeking a highly organized and customer-focused individual to join our team as a Program Coordinator. In this role, you will play a key part in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams. Key Responsibilities Learner Support: You will be the primary point of contact for learners, addressing their inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: You will work closely with internal teams to manage program timelines, ensure deliverables are aligned, and identify areas for process improvement.Process Improvement: You will identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: You will ensure all learning communications adhere to quality standards and branding guidelines. Qualifications Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication Skills: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support. Why Join Us In this role, you will have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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