Current jobs related to Genesys Engineer - hyderabad - Tata Consultancy Services

  • Genesys - Senior Developer - Data Science & Engineering

    1 month ago

    Telangana/Chennai/Hyderabad, IN Genesys Telecom Labs India Pvt. Ltd. Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Genesys Engineer

    5 months ago

    Hyderabad, India Ivy comptech Full time

    About The Role Purpose of Role: Our firm seeks a knowledgeable, talented, and industrious senior voice engineer who will work alongside the IT support team to ensure maximum performance of a high traffic voice and chat infrastructure while maintaining system integrity. Internal networks include communication systems, including voice & chats....

  • Genesys IVA

    5 months ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Genesys IVA Location: Pune/Hyderabad Experience Range: 5-8 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Genesys Cloud Engineer

    4 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleWe are seeking a highly skilled and experienced senior voice engineer to join our IT support team. As a key member of our team, you will be responsible for ensuring the maximum performance of our high-traffic voice and chat infrastructure while maintaining system integrity.Primary ResponsibilitiesProvide reliable, state-of-the-art communication...

  • Senior Voice Engineer

    6 days ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About UsIvy Comptech seeks a skilled senior voice engineer with expertise in Genesys Cloud technology to work on a high-traffic voice and chat infrastructure.Primary ResponsibilitiesSupport customer support users and troubleshoot VoIP/chat issues within the organization.Provide after-hours on-call support and escalate support incidents as needed.Communicate...

  • Senior Data Scientist and Engineer

    3 weeks ago

    Telangana/Chennai/Hyderabad, India Genesys Telecom Labs India Pvt. Ltd. Full time

    Genesys empowers organizations to deliver exceptional customer experiences through its AI-powered experience orchestration platform, Genesys Cloud. As a Senior Developer at Genesys Telecom Labs India Pvt. Ltd., you will play a key role in designing and implementing data pipelines using best practices in data modeling, ETL/ELT processes.Key...

  • Senior Developer

    4 weeks ago

    Hyderabad, Telangana, India Genesys Telecom Labs India Pvt. Ltd. Full time

    Job Title: Senior Developer - Data Engineering & ScienceGenesys Telecom Labs India Pvt. Ltd. is seeking a highly skilled Senior Developer - Data Engineering & Science to join our team. As a Senior Developer, you will be responsible for designing, developing, and maintaining complex data pipelines and models to support our business operations.Key...

  • Senior Data Science Lead

    2 weeks ago

    Telangana/Chennai/Hyderabad, India Genesys Telecom Labs India Pvt. Ltd. Full time

    Job SummaryGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.We are seeking a highly skilled Senior Data Science Lead to join our team in Hyderabad & Chennai. As a key member of our data science team, you will be responsible for defining...

  • Senior Data Scientist

    4 weeks ago

    Telangana/Chennai/Hyderabad, India Genesys Telecom Labs India Pvt. Ltd. Full time

    Unlock the Power of Customer Experience with GenesysGenesys empowers organizations to deliver exceptional customer experiences through its AI-powered experience orchestration platform. As a Senior Developer - Data Science and Engineering, you will play a crucial role in shaping the future of customer experience.About the RoleWe are seeking a highly skilled...

  • Genesys/IVR Developers

    2 weeks ago

    Hyderabad, India TTEC Digital Full time

    Position Description:TTEC is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions. As a Developer, you will function as an active member of the Development team in the following phases of a projects lifecycle: Design, Build, Deploy, Accept, web and windows services, APIs and applications that integrate...

  • Senior Voice Engineer

    3 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About the RolePurpose of Role:Ivy Comptech seeks a skilled senior voice engineer to collaborate with the IT support team and ensure optimal performance of our high-traffic voice and chat infrastructure while maintaining system integrity.Primary Responsibilities:Support Customer Support users and troubleshoot VoIP/Chat issues across the organizationAvailable...

  • Senior Voice Engineer

    2 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleWe are seeking a highly skilled Senior Voice Engineer to join our team at Ivy Comptech. As a key member of our IT support team, you will be responsible for ensuring the maximum performance of our high-traffic voice and chat infrastructure while maintaining system integrity.Primary Responsibilities:Support Customer Support users and troubleshoot...

  • Technical Support Engineer

    7 days ago

    Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job SummaryWe are looking for a skilled Contact Center Technical Support Engineer to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.Key ResponsibilitiesDiagnose...

  • Voip Engineer

    3 weeks ago

    hyderabad, India iSpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, FreeSwitch or cloud based options.Strong knowledge of VoIP protocols such as SIP, H.323, RTP, etc.Experience with PBX systems, SIP trunking, and Unified Communications (UC) systems.Understanding of VoIP security best practices and VoIP encryption methods.Familiarity with call...

  • Voip Engineer

    3 weeks ago

    Hyderabad, India iSpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, FreeSwitch or cloud based options. Strong knowledge of VoIP protocols such as SIP, H.323, RTP, etc. Experience with PBX systems , SIP trunking , and Unified Communications (UC) systems. Understanding of VoIP security best practices and VoIP encryption methods. ...

  • Voip Engineer

    2 days ago

    hyderabad, India iSpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, FreeSwitch or cloud based options. - Strong knowledge of VoIP protocols such as SIP, H.323, RTP, etc. - Experience with PBX systems, SIP trunking, and Unified Communications (UC) systems. - Understanding of VoIP security best practices and VoIP encryption methods. -...

  • Voip engineer

    3 weeks ago

    Hyderabad, India ISpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, Free Switch or cloud based options. Strong knowledge of Vo IP protocols such as SIP, H.323, RTP, etc. Experience with PBX systems , SIP trunking , and Unified Communications (UC) systems. Understanding of Vo IP security best practices and Vo IP encryption...

  • Voip Engineer

    7 days ago

    Hyderabad, India iSpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, FreeSwitch or cloud based options.- Strong knowledge of VoIP protocols such as SIP, H.323, RTP, etc.- Experience with PBX systems, SIP trunking, and Unified Communications (UC) systems.- Understanding of VoIP security best practices and VoIP encryption methods.- Familiarity...

  • Senior Quality Assurance Engineer

    3 weeks ago

    Hyderabad, India 4Bell Technology Full time

    Job DescriptionAs a Senior Quality Assurance Engineer at 4Bell Technology, you will be responsible for ensuring the quality of our software products. This involves developing and executing test strategies, identifying quality risks, and analyzing computer systems to validate expected behavior.Key ResponsibilitiesDevelop and execute test strategies for...

  • Voip Engineer

    4 days ago

    hyderabad, India iSpace, Inc. Full time

    VOIP experts to identify the platform/s (Asterisk+Kamilio, Power Media XMS server, FreeSwitch or cloud based options.- Strong knowledge of VoIP protocols such as SIP, H.323, RTP, etc.- Experience with PBX systems, SIP trunking, and Unified Communications (UC) systems.- Understanding of VoIP security best practices and VoIP encryption methods.- Familiarity...

Genesys Engineer

2 months ago

hyderabad, India Tata Consultancy Services Full time

Dear Candidate
Greetings from TCS

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Genesys Engineer
Location: Chennai / Hyderabad / Kochi
Experience Range: 6-12 years

Skill set: Skills in Genesys - IVR call flow, Routing, Architect, Workforce Management, Script creation, Voice mail set up and configuration, Wrap-up codes, Integrations, Queue Design, Web Service/API integration,

Job Description:

Must-Have

Should have experience in Configuring, Development of the following task on Genesys pure cloud
IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration
Good knowledge on Omnichannel & Digital Services (Email, Chat, SMS)
Experience on Configuring & Troubleshooting, upgrades of the systems.
Experience in Genesys Administration, Reporting, and Analytics.
Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.
Must possess good troubleshooting skills and ability to Analyse voice systems, to identify and resolve system issues.
Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides, to support knowledge transfer and ongoing maintenance
Communication with interpersonal skills, and good experience in handling the customers.
Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides

Good-to-Have

Deliver results with exceptional customer satisfaction across the organization in the sphere of unified communication and collaborations domain.
Understanding of IP and Telephone networking.