Senior Data Science Lead

1 month ago


TelanganaChennaiHyderabad, India Genesys Telecom Labs India Pvt. Ltd. Full time

Job Summary

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

We are seeking a highly skilled Senior Data Science Lead to join our team in Hyderabad & Chennai. As a key member of our data science team, you will be responsible for defining and utilizing data intuition processes to cleanse and verify the integrity of customer & Genesys data for analysis.

Key Responsibilities:

Interface with business customers, gathering and understanding requirements

Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

Build, improve, and provide ongoing optimization of high-quality models

Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests

Requirements:

Knowledge of SQL language and cloud-based technologies

Data warehousing concepts, data modeling, metadata management

Migration to AWS or Azure Snowflake platform

Performance tuning and setting up resource monitors

Snowflake modeling roles, databases, schemas

SQL performance measuring, query tuning, and database tuning

ETL tools with cloud-driven skills

Integration with third-party tools

Desirable Skills:

Expertise in Data Engineering

Prior working experience with Contact center reporting with Genesys CX, Genesys Engage, Pure Connect, Cisco, and Avaya, etc.



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