Senior Data Science Lead
1 month ago
Job Summary
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
We are seeking a highly skilled Senior Data Science Lead to join our team in Hyderabad & Chennai. As a key member of our data science team, you will be responsible for defining and utilizing data intuition processes to cleanse and verify the integrity of customer & Genesys data for analysis.
Key Responsibilities:
Interface with business customers, gathering and understanding requirements
Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
Build, improve, and provide ongoing optimization of high-quality models
Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests
Requirements:
Knowledge of SQL language and cloud-based technologies
Data warehousing concepts, data modeling, metadata management
Migration to AWS or Azure Snowflake platform
Performance tuning and setting up resource monitors
Snowflake modeling roles, databases, schemas
SQL performance measuring, query tuning, and database tuning
ETL tools with cloud-driven skills
Integration with third-party tools
Desirable Skills:
Expertise in Data Engineering
Prior working experience with Contact center reporting with Genesys CX, Genesys Engage, Pure Connect, Cisco, and Avaya, etc.
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