MS Dynamics CRM Developer

3 weeks ago


gurgaon, India Gemini Solutions Pvt Ltd Full time

Company Description
Gemini Solutions is a global IT firm based in Gurgaon, with a focus on financial services. We offer management services, operations outsourcing solutions, and innovative analytics tools to asset owners and fund managers. Our IT community thrives on teamwork and optimization of best practices to provide valuable investment information to clients.

Role Description
We are looking for a skilled Dynamics CRM Customer Service Developer to join our team. As a Dynamics CRM Customer Service Developer, you will be responsible for designing, developing, and customizing Microsoft Dynamics CRM solutions to enhance our customer service operations. You will collaborate with our customer service team to understand their requirements and translate them into technical solutions.

Responsibilities:
Develop, customize, and maintain Microsoft Dynamics CRM solutions to support customer service operations.
Design and implement custom workflows, plugins, and integrations to automate and streamline customer service processes.
Collaborate with the customer service team to gather requirements and translate them into technical specifications.
Configure and customize Dynamics CRM to meet the specific needs of our customer service department.
Troubleshoot and resolve issues related to Dynamics CRM applications used in customer service.
Provide technical guidance and support to the customer service team.
Stay up to date with the latest Dynamics CRM features and technologies related to customer service.

Requirements:
Bachelor’s degree in computer science, Engineering, or a related field.
Proven experience as a Dynamics CRM Developer or similar role, with a focus on customer service.
Strong knowledge of Microsoft Dynamics CRM customization & configuration, Power Apps, Power Automate and Dataverse.
Proficiency in C#, .NET, JavaScript, TypeScript, AngularJS, and related technologies.
Familiarity with customer service processes and best practices.
Excellent problem-solving and debugging skills.
Strong communication and collaboration skills.



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