MS Dynamics Consultant

3 weeks ago


GurgaonGurugramBangaloreMumbaiHyderabadChennaiPuneKolkata, India Maven Workforce Full time

Job Description :


- Minimum 4-5 years experience working on a CRM platform (Preferably Microsoft Dynamics 365 / Nice to have exposure to Salesforce CRM) / Digital transformation / Experience design / Business analysis including understanding of Customer Service, Marketing or Sales as a function.


- Good to have MS CRM Technical experience also.


- Good to have Salesforce CRM experience.


- Must have Certification MS Dynamics 365 CRM Customer Service, Marketing & Sales.


- Must have worked on Proposals and contributed to business development work and must have experience in Sales Pitches and presales activities.


- Good to have managed small teams and support the growth of new offering and capability.


- Must have worked as Product Owner in implementation projects for MS Dynamics 365 Customer Service, Marketing & Sales transformational project.


- Must have worked in implementation of Case management, Routing, Entitlements, SLA, Knowledge Management (Full Customer Service Life Cycle), Marketing Campaigns, designing Customer Journeys, social media channel marketing, Lead to Quote, etc in MS Dynamics 365 Customer Service, Marketing and Sales platforms


- Must have experience in defining user stories, refining them in Jira/Dev Ops to make them ready for development team.


- Strong oral and written communication skills, including presentation skills


- Has an inquisitive nature with a strong desire to learn


- At least delivered 3-4 CRM transformation program both in onsite and offsite client facing roles, and MBA is preferred

(ref:hirist.tech)

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