Airline BPO

4 days ago


ahmedabad, India Aviation Indeed Full time

Job Type: Full-timeMinimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus)Experience: Minimum 1 years in airline reservations, ticketing, airport check-ins, or contact centersRoles and Responsibilities:Respond to customer inquiries via phone, email, and web chatSell, up-sell, and cross-sell products and servicesHandle new reservations, ticket modifications, refunds, and fare calculationsEnsure customer satisfaction by providing accurate and timely informationEscalate complex queries to senior team members as neededQualifications & Skills:Experience with Amadeus GDS is essentialStrong communication skills in English (spoken and written)Ability to manage high call volumes in a fast-paced environmentCustomer-focused approach with a problem-solving mindsetAdaptability to new systems and processesWillingness to work in shifts



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