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Team Lead

2 weeks ago

hyderabad, India beBeeLeadership Full time

Job Opportunity: Lead AssociateIn this role, you will be responsible for managing a team of associates in a call center environment. You will lead by example and demonstrate strong leadership skills to motivate your team members.Key Responsibilities:Manage team performance through data analysis and informed decision-makingProvide coaching and constructive feedback to subordinates to enhance their performanceTake customer service calls and escalate issues when necessaryHold regular check-in meetings with the client to keep them informed of trends, changes, and developments within the teamFacilitate learning sessions to improve associate technical and communication skillsPerform administrative tasks such as sending daily capacity reports and other ad-hoc tasksRequirements:Qualifications:2+ years experience as supervisor or acting supervisor in a call center environmentStrong leadership and team management skillsExceptional verbal and written communication abilitiesAbility to analyze data and make informed decisionsKnowledge of call center operations and metricsProficiency in call center management software and Microsoft OfficeBenefits:This role offers a unique opportunity to develop your leadership skills and contribute to a dynamic team environment. If you are a motivated and results-driven individual looking to take on new challenges, we encourage you to apply.