Sky Systems, Inc.

2 weeks ago


hyderabad, India Sky Systems, Inc. (SkySys) Full time

Job description

Job Title: Systems Engineer L3

Duration: Long term (permanant) contract

Location: India, Hyderabad

Type: Type: Hybrid (2-3 days/week on-site)


Job Overview:

Our team is Looking for Engineers with proven technical skills. This is a very hands-on role., assist with technology requirements, actively remove obstacles, this individual will play a critical role in ensuring the stability, security, and efficiency of our endpoint management systems.


Responsibilities:

  • Proven experience as an Intune Administrator, managing enterprise-level environments.
  • Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Android & iOS)
  • Familiarity with Microsoft Endpoint Manager, including integration with Azure Active Directory and Microsoft 365.
  • Understanding of SSO and MFA technologies for SaaS applications.
  • Good understanding in Intune Reports & Endpoint analytics and Microsoft Defender
  • Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Application onboarding, provisioning & deployment via Intune platform. Good knowledge of application packaging and MSI technologies.
  • Excellent troubleshooting skills and the ability to analyze complex technical issues.
  • Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customers, vendors and teams (Cloud, Server, Network etc.).
  • Handles escalation calls, escalated by L1\L2 team.


Requirements:

  • Minimum 8 to 10 years of industry experience in technical support role supporting MS Intune. Mnium 5-6 years of Intune support experience.
  • Experience with design and implementation of MS Intune infrastructure
  • Experience working with security teams to plan and implement security/device management policies.
  • Expertise with troubleshooting MS Intune related issues.


Required Skills:

  • 8+years' experience in Intune with an excellent track record of delivering high quality services.
  • Bachelor's degree in computer science
  • Extensive experience working on complex platforms and systems deployed both on premises and in the cloud.
  • Well versed with Intune management platform
  • Sound knowledge of device management and related technologies.
  • Administration of IOS, Android, Device Management systems and other infrastructure systems.
  • Maintenance and communication of existing, new, and evolving support practices, knowledge base articles and documentation
  • Identifying and implementing process improvements
  • Resolves escalations from the IT Service Desk and other IT support teams
  • Fully participate on the assigned committee team from the start of the support development phase until the final score setting.
  • Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation.
  • Meet all agreed upon turnaround times for deliverables and deliverable reviews

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