Movate | Customer Support Engineer
3 weeks ago
Hiring for Customer Support Engineer @ MOVATE_Ambattur, Chennai
Looking only for Immediate Joiners
Interested candidates inbox your CV to Deebathra.Abrahamgnanadass@movate.com
Years of Exp - from 6 months
Must have International Support Expereince
Excellent Communication Skills
Must be a Graduate
Desired Profile
Excellent Communication - for voice, email, chat support
Should be able to communicate effectively
Should possess good telephone and email etiquette
Must be a graduate
Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
Must have good customer handling skills with the ability to learn networking concepts
Role
Designation : Customer Support Engineer
The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide.
The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions
Responsibilities
Creation of World Wide Return Materials Authorization
Ensuring all Premium Service orders are completed in a timely manner
Working and managing 3 Party Vendors around shipments, deliveries and returns
Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centers
Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
Updating the Siebel Database to document customer cases
Notification to customers product shipments
Escalating RMAs for additional support in a timely manner
Manage caseloads in a timely manner to closure
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