Frontline Customer Support Specialist

1 week ago

agra, India beBeeEmpathy Full time

Customer Service RepresentativeAbout the RoleThis is a dynamic role that requires someone to be a problem solver and a customer advocate.The ideal candidate will have strong communication skills, both written and verbal, and be able to work independently while also collaborating with other teams.Key Responsibilities:Handle customer inquiries via multiple channels including phone, email, and chat.Troubleshoot and resolve issues within defined service level agreements.Collaborate with internal teams to ensure timely resolution of customer issues.Requirements:Excellent written and verbal communication skills.Ability to work independently and as part of a team.Strong time management skills.We are looking for someone who is detail-oriented, has a strong sense of empathy, and can provide exceptional customer service.This role involves working in a variable shift schedule that rotates quarterly based on business needs. The majority of shifts will fall during night hours aligned to US time zones.In this role, you will be responsible for managing customer conversations across multiple channels, ensuring we meet timelines and exceed expectations.You will work closely with product and engineering teams to drive resolution, provide contextual insights, and act as the customer's internal advocate.

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