Virtual Assistant

4 weeks ago


india CO-WORKER TECHNOLOGY AB Full time

Description of the role:

  • Analyze usage data and identify problems, solutions and improvement opportunities in a creative way.
  • Explore, evaluate and correctly document findings on possible solutions/integrations so decisions can be effectively taken afterwards.
  • Script solutions and create workflows that will help achieving the goals that they set in the team.
  • Create/ modify ServiceNow reports to proactively identify bottlenecks and improvement opportunities related to end user experience in ServiceNow. This includes Virtual Agent usage, Knowledge management, Employee portal and Now Mobile app.
  • Document and share knowledge and expertise with colleagues inside the team as well as a service team who will be handling support and maintenance of each integration and solution release of products.

Specific skills required:

Required:

  • Proficiency in ServiceNow Virtual Assistant configuration and maintenance.
  • Proficiency in ServiceNow flow designer.
  • Expertise in ServiceNow Platform Analytics (or reporting using different sources in the same report).
  • Experience with ServiceNow integrations and plugins (in general).
  • Understanding of IT infrastructure and Enterprise Service Management.
  • Exceptional communication and collaboration abilities in working with stakeholders and colleagues.
  • Good understanding of AI search and NLU.

Preferred:

  • Previous experience with Virtual Agent topics in ServiceNow.
  • Previous experience with JavaScript.
  • Previous experience in ServiceNow Employee portal development.
  • Previous experience/knowledge of UX or IXD.
  • Previous experience working with scrum/kanban/scrumban agile methodologies.
  • Previous experience with Knowledge management.

Required skills

  • NLU
  • AI Search
  • Enterprise Service Management
  • ServiceNow
  • ServiceNow Virtual Assistant

Preferred skills

  • Knowledge Management
  • Agile
  • Javascript

Languages

  • English (Proficient)


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