Assistant Manager
2 months ago
Job Summary:
The Sr. Executive/Assistant Manager - IT Infrastructure will be essential in managing and enhancing the company’s IT infrastructure. This role involves overseeing daily operations, leading infrastructure initiatives, and ensuring optimal performance and reliability of IT systems. The ideal candidate will possess strong technical expertise, excellent communication skills, and a proactive, solution-oriented mindset.
Key Responsibilities:
IT Operations Management:
- Assist in deploying and managing IT infrastructure initiatives.
- Oversee daily operations including network support and server management.
- Manage SD WAN, WAP and Firewall configurations.
- Handle vendor management and coordinate with external service providers.
System Upgrades and Implementation:
- Lead system upgrades and new technology deployments.
- Ensure seamless integration of new systems into the existing environment.
ITIL Process Management:
- Apply ITIL best practices for Change, Incident, and Problem Management.
- Provide high-level issue resolution and escalation support.
Infrastructure Communication and Reporting:
- Ensure reliability of communication infrastructure.
- Provide strategic input and report IT issues to management.
- Prepare and present reports for management reviews and strategic planning.
Budgeting and Planning:
- Assist in budgeting for IT infrastructure needs across India.
- Develop and implement strategies to meet IT goals.
Team and Stakeholder Management:
- Manage internal and external IT staff, providing leadership and support.
- Maintain effective relationships with vendors and stakeholders.
Required Technical Knowledge & Certifications:
- Operating Systems: Windows Server, Windows 10 & 11
- Server Roles: Active Directory, DNS, DHCP, IIS, SharePoint
- Networking: Experience with Routing, Switching, Firewall security, and SD WAN; Cisco Meraki experience is a plus.
- Virtualization Technology: Experience with virtualization platforms.
- Additional Skills: Proficiency in Audio & Video Conferencing Technologies and Windows Scripting.
- Cloud Technologies: Strong understanding of Microsoft Azure and AWS.
- Experience: Familiarity with Service, Incident, Problem, and Change Management tools.
- Experience in VAPT and security audits.
- Certifications: ITIL, MCSE, CCNA.
Education & Experience:
- Diploma or bachelor’s degree (Computer Science/Electronics & Communication Engineering or MCA.
- 5-6 Years in IT Infra Management
Competencies:
- Excellent communication and presentation skills.
- Strong technical troubleshooting and networking abilities.
- Effective teamwork and leadership capabilities.
- Proactive, solution-oriented approach.
- Customer-focused with a positive attitude.
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