Presales Solutions Architect
5 days ago
Presales & Solutioning:
• Lead presales activities, including RFP/RFI responses, customer demos, and technical workshops.
• Collaborate with sales teams to understand customer needs and craft tailored ServiceNow solutions.
• Design high-level architecture and implementation roadmaps for prospective clients.
• Develop proof-of-concept (PoC) solutions and prototype demos to showcase ServiceNow capabilities.
• Assist in cost estimation, effort sizing, and proposal documentation.
• Conduct customer presentations and technical deep-dive sessions. Solution Architecture & Delivery:
• Define and implement ServiceNow architecture and enterprise-wide solutions aligned with business objectives.
• Provide technical leadership in the design, configuration, and integration of ServiceNow applications.
• Ensure adherence to best practices, governance, and scalability standards.
• Lead ServiceNow upgrades, enhancements, and performance optimizations.
• Oversee ServiceNow integrations with third-party applications (REST/SOAP APIs, MID Servers).
• Drive ITIL-based process automation and optimization.
• Guide developers and architects on ServiceNow development and implementation best practices.
• Stay up to date with the latest ServiceNow releases, features, and industry trends.
Required Skills & Qualifications:
• 8 years of experience in ServiceNow solution architecture, presales, and delivery.
• Strong expertise in ITSM, ITOM, HRSD, CSM, SecOps, and GRC/IRM modules.
• Proven experience in presales engagements, technical solutioning, and customer interactions.
• Expertise in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, Integration Hub).
• Experience designing and implementing ServiceNow integrations with enterprise systems.
• Strong knowledge of CMDB, Discovery, Service Mapping, and Event Management.
• Ability to develop and present technical proposals, PoCs, and architecture roadmaps.
• Experience with ServiceNow performance tuning, scalability, and security best practices.
• ITIL knowledge and experience with enterprise ITSM/ITOM transformations.
• Excellent communication, stakeholder management, and leadership skills
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