Nepali Language Support Professional

1 week ago

tiruchirappalli, India beBeeNepaliSupport Full time

Job Title: Nepali Customer Support SpecialistRole Overview:We are seeking a skilled professional to deliver high-quality customer support in Nepali and English. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction.Respond to customer queries via calls, chats, and emails.Analyze customer needs and offer accurate solutions.Document interactions in CRM tools and follow standard procedures.Collaborate with internal teams to resolve complex issues.Maintain service quality, response time, and customer satisfaction metrics.Key Responsibilities:Customer Support:Provide exceptional customer support in Nepali and English via multiple channels.Problem-Solving:Analyze customer needs and offer accurate solutions to resolve issues efficiently.Documentation:Document all interactions in CRM tools and adhere to standard procedures.Qualifications:Requirements:Exceptional command of Nepali and English language.Strong communication, active listening, and problem-solving skills.Ability to work remotely with minimal supervision.Basic computer literacy.Previous customer support experience is a plus but not required.Benefits:This role offers the opportunity to work with a dynamic team and contribute to the growth of our organization.

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