Technical Support Executive

1 week ago

pune, India FitnessForce Full time

We're looking forTechnical Support Executives (TSEs)who can provide day-to-day product and technical support to fitness businesses using theFitnessForce Platform.This is acustomer-facing, problem-solvingrole focused on troubleshooting, configurations, and fast, accurate resolutions.You'll be working with clients, ensuring their systems run smoothly and issues are resolved with precision and empathy. If you enjoy diving into technical details, solving real-world SaaS problems, and learning through tools likePostman,Jira, andhelp desk platforms, this is a great fit.Why This Role MattersAs FitnessForce expands globally, our support experience becomes a key differentiator. You'll be the first line of defense for our customers, ensuring that their platforms are configured right, their issues are handled fast, and their trust in us stays strong.You'll also be part of a team transitioning towardAI-assisted support, where technology helps you troubleshoot smarter and faster. No AI experience required, just curiosity, technical aptitude, and a problem-solver's mindset.Key ResponsibilitiesCustomer Support & TroubleshootingAct as the primary contact for post-onboarding customers.Diagnose, investigate, and resolve technical issues in the FitnessForce platform.Configure system settings, integrations, and modules based on client needs.Collaborate with internal product and engineering teams to identify root causes and fixes.Manage support tickets efficiently, ensuring SLAs and turnaround times are met.Technical CollaborationLog and track bugs in Jira , following up with developers for timely resolutions.Document fixes, recurring issues, and knowledge-base articles for future reference.Optionally use tools like Postman to test APIs and simulate user issues.Customer ExperienceCommunicate clearly, confidently, and empathetically with clients.Maintain a high standard of responsiveness and professionalism.Escalate complex issues to senior team members while keeping clients informed.Who You AreBackground:Degree in Computer Science, IT, software testing or related field preferred.Experience:Freshers are welcome. Prior experience in SaaS support, QA, or software troubleshooting is a plus.Skills:Strong understanding of web-based applications and APIs.Analytical and systematic problem-solving approach.Excellent written and spoken English communication.Mindset:Curious, detail-oriented, and calm under pressure.Enjoys helping others and finding practical solutions.Why Join UsAtFitnessForce, you'll be part of a global SaaS team redefining how fitness businesses operate. You'll learn how to work with smart support systems, AI-driven workflows, and fast-evolving tools, gaining skills that put you ahead of the curve in the next generation of SaaS support roles.If you're passionate about technology, customer success, and problem-solving — this role is your entry point into a fast-paced, tech-first environment.

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