D365FO Process Improvement Specialist
1 week ago
Job OverviewWe seek a D365FO specialist to drive business process improvements and system enhancements.This role focuses on analyzing requirements, translating them into system configurations and process flows, and collaborating with stakeholders to optimize end-to-end business processes.This is not a developer role; rather, it requires a functional ERP consultant mindset—understanding business needs, designing solutions within the system, and enabling adoption across teams.Main ResponsibilitiesFinance & AccountingPartner with finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.Procurement & Supply ChainCollaborate with procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Call Center & Customer ServiceWork with customer service/call center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Fulfillment & Warehouse OperationsPartner with warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.Key QualificationsBachelor's degree in Business, Finance, Supply Chain, or related field.5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).Demonstrated expertise in at least two functional areas: Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics.Strong ability to document requirements, map processes, and configure D365FO modules.Experience with testing, training, and end-user enablement.Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.
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