Transformative Business Process Improvement Specialist

5 days ago


thoothukudi, India beBeeAnalyst Full time

Job Title: Business Process Improvement AnalystWe are seeking a highly skilled Business Process Improvement Analyst to support our organization in optimizing and streamlining our software development and implementation lifecycle.The role will partner with cross-functional teams to analyze process pain points, identify areas for improvement, and implement changes that strengthen process governance, improve the speed and quality of system rollouts, and enhance customer satisfaction in a dynamic banking environment.Key Responsibilities:Map and review current business processes, including requirements gathering, design, build, testing, deployment, and post-implementation support.Identify bottlenecks, failure points, delays, and recurring defects affecting system delivery.Evaluate alignment between business requirements, risk/compliance needs, and technical execution.Process Engineering & Optimisation (Banking Context):Improve workflows and governance across IT, business, risk, and operations.Recommend enhancements to stage gates, documentation standards, change controls, and deployment processes.Support optimisation of incident, change, and problem management linked to software implementation.Data Analysis & Performance Metrics:Analyze delivery metrics such as defect trends, cycle times, change failure rates, and deployment success rates.Conduct root-cause analysis on failed or delayed releases.Prepare reports and insights for IT leadership, risk committees, and project steering forums.Cross-Functional Collaboration:Work closely with development squads, product owners, QA teams, and operational units.Participate in UAT, testing reviews, and readiness assessments.Support change management for new system rollouts across the bank.



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