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Order to Cash- Specialist

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With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Inviting applications for Assistant Manager / Manager / Senior Manager - Order to cash - Cash Applications.

Welcome to the relentless pursuit of better.

As a key contributor, you'll manage client payments in ERP, overseeing direct debit, factoring, and check payments. Responsibilities include Bad Debt handling, Unapplied Payments reconciliation, Bank Reconciliation, and control reviews. Your role involves client management, driving SLA/KPI metrics, providing training, and championing continuous improvement. Join us to contribute significantly to our Finance Operations team.

Responsibilities

  • Proficient in Cash application processes and associated activities.
  • Overseeing direct debit runs, factoring processes, and check payment management.
  • Handling Bad Debt Reserves and Allowances (non-automated) and reconciling Unapplied Payments.
  • Conducting Bank Reconciliation and performing comprehensive control reviews.
  • Preferred qualifications include relevant cash application experience and a comprehensive understanding of End-to-End Order to Cash processes.
  • Proficient in MS Office, demonstrating mastery of ERP systems, and meticulous documentation skills.
  • Possesses strong analytical and problem-solving skills, coupled with effective verbal and written communication abilities.
  • Liaising with various departments (Credit, Sales, Billing, Customer Services) to resolve unapplied cash efficiently.
  • Delivering effective training programs to enhance the skills and knowledge of team members.
  • Providing mentorship to team members, fostering their professional growth and development.
  • Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Driving process improvement initiatives to enhance operational efficiency and effectiveness.
  • Taking a proactive approach to leadership, championing continuous improvement efforts within the team.

Qualifications we seek in you

Minimum Qualification

  • B.Com Graduate
  • Good years’ experience in Order to Cash

Preferred Qualification

  • Robust expertise in Cash operations, spanning Credit Control, Treasury, and Bank Reconciliation, with a background in FP&A.
  • Proficient in advanced MS Office, particularly excelling in MS Excel and PowerPoint.
  • Demonstrates a high level of self-motivation, energy, and adaptability.
  • Capable of efficiently managing diverse workloads, ensuring timely achievement of targets and deadlines.
  • Innovative mindset, consistently seeking opportunities for continuous improvement and developing succession plans for staff.
  • Possesses effective communication skills, both interpersonal and written, with proficiency in English.
  • Exhibits sound judgement in addressing day-to-day business challenges and provides recommendations for course correction

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.