Virtual Customer Service Representative

6 days ago

kottayam, India beBeeCustomerSupport Full time

About the RoleWe empower individuals and teams through innovative approaches to work, life, and talent acquisition.Our goal is to connect businesses with top talent without geographical constraints, fostering growth and development globally.Key Responsibilities:Customer Support Specialist: Handle inbound and outbound customer calls professionally, providing clear information, troubleshooting issues, and maintaining high communication quality.Email/Non-Voice Support Specialist: Respond to customer emails quickly, resolve queries, escalate issues, and update internal systems, maintaining SLAs for response time, accuracy, and ticket closures.Requirements:Excellent English spoken and written communication skillsPrior customer support experience is highly valuedComfortable working flexible shifts during business hoursMust have a reliable laptop, internet connection, quiet workspace for calls, ability to work independently, and strong customer orientation and problem-solving skillsWorking Conditions:This role requires a high level of autonomy, self-motivation, and disciplineMust be able to work in a fast-paced environment with multiple priorities and deadlinesOngoing training and professional development opportunities available

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