Chief Incident Response Specialist

4 days ago


alwar, India beBeeIncidentManager Full time

The Customer Support Services (CSS) team is looking for an experienced Incident Manager to support the delivery of exceptional customer experiences during critical incidents.This dynamic role focuses on coordinating response efforts, technical coordination, and timely, clear, and accurate communication with stakeholders.Key Responsibilities:Lead reliability and security incidents, coordinating response efforts and remediation.Evaluate impacts and deliver accurate situation reports through official channels.Manage incident communication proactively, offering timely and transparent updates to stakeholders.Participate in post-incident reviews, driving improvements to enhance the customer experience.Use data insights to uncover incident root causes and assess customer impacts.The ideal candidate will bring expertise in command and control frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.We offer competitive compensation and benefits to support your professional growth.



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