Field Service Engineer

2 weeks ago

Bengaluru, Karnataka, India Aprameya Engineering Limited Full time

Designation: Service Engineer

Experience: 1 to 3 years

Education: Biomedical, Electrical

Notice period: 15 days to Immediate

Salary 25k to 45k, depending on the interview

 To assemble equipment and ensure proper installation.

 Tune and troubleshoot equipment for proper operation.

 Interact with marketing staff during field projects.

 Clearly and professionally interact with the customer regarding the status of the equipment

 Able to determine the tools and equipment required to perform the scope of the job.

 Perform routine maintenance on equipment, and assist in establishing preventative maintenance

Schedules with the customer.

 Assemble, align, and install equipment as necessary.

 Provide on-site installation, validation, and commissioning of instruments

 Perform hands-on on-site troubleshooting, service, and repairs

 Provide high-level technical support to external customers at their location

 Provide on-site training to the customers

 Interface with cross-functional work teams such as field applications,

Customer support/services, product management, manufacturing, and marketing/sales

 Develop Service technical documentation

 Create and maintain service information in the company's enterprise database

 Timely and professionally handle field service calls and issues arising from the field service visits, triage

with field applications scientists as appropriate

 Timely complete and submit all required paperwork

 Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

 Misc. other duties commensurate with the capabilities of a Field Service Engineer

 Service Business from Territory

 Service documentation, Demand Generation, PMS maintenance, Customer Support, Customer Relations

Development, Demonstration, Installations, Parts & Repairing, Tools, Availability of Team

 CMC & Consumable Target, Payment, Training, Service & Consumable sales Data Reporting by Mail &

Excel to AEPL & OEM.

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