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Field Service Engineer

1 month ago

Bengaluru, Karnataka, India Lectra Full time

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INTRODUCTION

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

For more information, please visit

POSITION SUMMARY

The mission of the Field Service Engineer is to deliver all CAM related field services to customers mainly in india. The goal is to ensure the service delivered meets and exceeds Lectra standard, ensure customers are satisfied, hence contract is renewed. Additionally, the engineer indirectly contributes to recurring business development in the same region.

DUTIES AND RESPONSIBILITIES Carry out pre-installation, installation, audit and maintenance of CAM equipment in the field. Conduct customer training on CAM application and maintenance. Troubleshoot and repair CAM equipment when there're technical issues, including but not limited to software installation, parts replacement and remote report generation. Closely report to and take orders from Expertise Center in Shanghai on all field activities. Promote good maintenance of CAM equipment, promote Lectra authentic maintenance kits and other consumable. Maintain good relationship with customer, able to demonstrate Lectra service value. Ensure customers understand service contract value. PROFILE Bachelor degree in electronics, electrical and/or mechanical engineering; 3 years or above experience as field service engineer; Able to read, write and speak English, as all technical materials are written in English and technical support from France is in English as well; Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues; Computer literate (Microsoft environment: Word, Excel, PowerPoint, Outlook); Able to cope with constant pressure (without compromising standards) by being well organized and planning time well; Able to work independently, have team-work spirit; Good customer care mindset. TRAVEL The position is based in Chennai, India There will be intensive travel to customer sites in India