IT Support Operations Manager
17 hours ago
Job Title: IT Service Management SpecialistAbout the Role:The IT Service Management Specialist will provide daily support for operational needs and manage ticket distribution to ensure timely handling of client access management requests.Key Responsibilities:Act as subject matter expert with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups.Offer technical support for existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Support upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Collaborate with other members of the Platform team on an as-needed basis to ensure that design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Participate with operational teams to identify enhancement opportunities for improvement and implement enhancements.Perform other system administration duties as assigned.Platform Management – Define/Maintain Process and Procedure Documentation:Built and maintain key artifacts for operational support (process and procedure documentation, workflows, checklists, etc.).Provide training and guidance to support teams, including new hire onboarding, and new features.System Audit Requirements – Regularly review access management to key systems to ensure they are secure and audit requirements are met (SOC audit).Designing, developing, and configuring workflows, forms, scripts, and underlying logic in ServiceNow.Contributing to QA strategy, including solutions for unit, regression, and acceptance testing.Collaborating on code integration/test/deployment.Maintaining ServiceNow certification and following the learning track.Regular participation in ServiceNow webinars and training sessions.Applying knowledge from ServiceNow training modules to improve processes.Regularly updating system plug-ins and applications for optimal performance and security.Performing system audits of business rules, error logs for integrations, and email transaction failures.Reporting and data analysis.
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Support Operations Manager
5 days ago
belgaum, India beBeeCommunication Full timeJob Title:Customer Support Team LeadAbout the Role:We are seeking an experienced professional to manage and scale our global member support function.Manage day-to-day support operations, including inquiry triage, onboarding, and platform troubleshooting.Lead and mentor support staff as the team expands.Maintain high-quality standards across all member...
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Support Operations Lead
7 days ago
belgaum, India beBeeService Full timeWe are looking for an experienced professional to fill the role of Support Operations Lead.The ideal candidate will be responsible for handling complex technical issues reported by end users, working closely with internal teams and external support groups to resolve problems efficiently.The successful applicant will possess excellent communication skills, be...
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Customer Support Manager
2 weeks ago
Belgaum, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800...
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Customer Support Manager
2 weeks ago
Belgaum, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800...
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Senior Operations Manager
7 days ago
belgaum, India beBeeTechnicalOperations Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic production environment.The ideal candidate will have a strong background in Linux system administration, incident management, and cross-functional coordination.Key Responsibilities:Lead and mentor a team...
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Senior Operations Manager
3 days ago
belgaum, India beBeeOperations Full timeJob SummaryWe are seeking a seasoned Operations Manager to lead our property inspection team in a fast-paced, multi-client environment. The ideal candidate will have a proven track record of delivering high-quality results while meeting strict service level agreements and quality standards.This is an exciting opportunity for a skilled professional to take on...
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Daily Operations Manager
7 days ago
belgaum, India beBeeOperations Full timeKey Responsibilities:Overseeing Daily Operations:• Lead food partner associates in utilizing the SmartQ ordering application, emphasizing its benefits and convenience.• Drive adoption by assisting with App downloads, training, and supporting those without the App to order and pay through various payment wallets.• Engage regularly with food partners to...
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Operations Lead/ Project Manager
3 weeks ago
Belgaum, India AirBrick Full timeLocation: Gurgaon (Delhi/NCR) Experience: 8-10 Years in Commercial Design & Build Projects Industry: Commercial Design & Build Reports to: AGMAbout AirBrickAt AirBrick, we are revolutionising the Commercial Design & Build industry by integrating cutting-edge technology and AI-driven solutions into every aspect of our projects. As a front-runner in tech...
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Operations Lead/ Project Manager
3 weeks ago
Belgaum, India AirBrick Full timeLocation: Gurgaon (Delhi/NCR) Experience: 8-10 Years in Commercial Design & Build Projects Industry: Commercial Design & Build Reports to: AGMAbout AirBrickAt AirBrick, we are revolutionising the Commercial Design & Build industry by integrating cutting-edge technology and AI-driven solutions into every aspect of our projects. As a front-runner in tech...
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Product Support Manager
5 days ago
Belgaum, India Threatcop Full timeRoles and Responsibilities: - Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management. - Manage enterprise customer accounts, serving as the primary point of contact for product support, usage guidance, and troubleshooting. - Strong understanding of networking fundamentals (IP,...
