Technical Support Specialist III
1 day ago
Job titleTechnical Support Specialist IJob roleTechnical Support Specialist IReports toGlobal Support Manager - OpenBlueJob Objective / PurposeOur mission is to be customer centric in all that we do. We actively listen, seek understanding, and proactively communicate while ultimately driving the most appropriate and fastest resolution to meet our customers' needs within our digital landscape.The candidate will work with leading-edge technologies & IoT platform in Digital Solution – OpenBlue Global Customer Support team. Primary role is to provide world class technical support to Johnson Controls OpenBlue Enterprise Manager (It is a suite of apps to monitor and improve energy efficiency, asset performance, maintenance, and space performance for occupant comfort and satisfaction) This role will be interacting with end customers, branch teams and third-party partners to provide first-level technical support. The support will include providing resolution based on analysis of HVAC & BAS data generated by IoT platform. It will also involve extensive collaboration with development & DevOps team to seek faster resolution times.Duties and ResponsibilitiesUnderstand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data Diagnosing and troubleshooting customer issues to ensure effective resolution of problems, maintaining customer satisfaction as a top priority. Documenting all support interactions in the ticketing system, ensuring that each case is logged accurately and completely for future reference. Collaborating with other technical teams to escalate complex issues and ensure seamless resolution for customers. Utilizing analytical skills to identify patterns in customer queries and contributing insights for process improvements. Participating in training sessions and workshops to enhance your technical knowledge and professional development. Assisting in the development and refinement of standard operating procedures (SOPs) and knowledge base articles to improve overall service delivery.QualificationsB.E / B. TechExperience(Overall, 0-2 yrs.)Knowledge & skillsBasic understanding of IoT technologies, Python programming, PowerBI data visualization, Postman for API testing, Thermodynamics principles, and HVAC system operations. Strong analytical and troubleshooting skills with a customer-centric approach to service. Ability to work independently and collaboratively in a fast-paced environment. Positive attitude and eagerness to learn new technologies and processes.
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Technical Support Specialist III
1 week ago
Pune, Maharashtra, India Johnson Controls Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob titleTechnical Support Specialist IJob roleTechnical Support Specialist IReports toGlobal Support Manager - OpenBlueJob Objective / PurposeOur mission is to be customer centric in all that we do. We actively listen, seek understanding, and proactively communicate while ultimately driving the most appropriate and fastest resolution to meet our customers'...
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Technical Support Specialist
3 weeks ago
Pune, India Irth Solutions Full timeCOMPANY SUMMARY Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to...
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Technical Support Specialist
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Pune, Maharashtra, India Orcapod Consulting Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Technical Support Specialist L2Location: PuneDepartment: AMSJob Summary: We are seeking a skilled and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot and resolve Web app, mobile app, and server...
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Technical Support Specialist
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Pune, India Rockwell Automation Full timeJob Description As a Customer Support Specialist, you will be our fearless, customer-facing product expert. Supporting customers on product functionality, guiding them through their unique support concerns, and supporting them every step of the way until they are CMMS all-stars will be your mission in life. What you will do: Support & Success - Troubleshoot...
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Technical Support Specialist
3 weeks ago
Pune, India Irth Full timeJob Description Company Summary Ready for an exciting career with a technology firm that is working on cutting-edge products Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support...
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Technical Support Specialist
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Pune, Maharashtra, India Aumni Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob SummaryWe are eagerly seeking a new Technical Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make...
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Support Specialist
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Pune, Maharashtra, India AXENOR Full time ₹ 30,00,000 - ₹ 60,00,000 per yearRole DescriptionThis is a full-time, on-site role for a Support Specialist located in Pune. The Support Specialist will be responsible for providing technical support, assisting customers with troubleshooting issues, and ensuring seamless communication. The role entails analyzing issues, resolving customer concerns, and maintaining high-quality customer...
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Technical Writer III
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Pune, Maharashtra, India OpenGov Full time ₹ 80,00,000 - ₹ 1,50,00,000 per yearOpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management,...
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Technical Sales Specialist
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Pune, Maharashtra, India Omkar Enterprises Pune Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionOmkar Enterprises Pune specializes in providing value-added services and solutions in industrial electro-hydraulic applications. Known for delivering reliable and innovative solutions, the company supports a variety of industries with high-quality products and customer-focused services. Omkar Enterprises is committed to meeting client...