Expert Support III

1 week ago

Pune, India Antal International Full time
Job Description

Role - Expert Support III

Exp- 12 + years

Mandatory Domain Exp.- Cards and Payments

Mandatory - Cards Issuing/ Acquiring /Switching

Location - Pune

Work model - 5 days’ work from office

Client - Fintech

JOB OBJECTIVES

Ensure the resolution of Level 3 incidents escalated by the regional support engineers

Analyze Level 3 escalations and recommend appropriate actions.

Implement necessary fixes/developments to resolve these incidents.

Perform unit tests and document the changes made.

Generalize solutions and fixes across all clients.

Document the analysis and solutions for major incidents.

Conduct on-site interventions for major client incidents.

Implement a proactive approach to ensure the resolution of common and recurring incidents

Assess service requests and provide recommendations to reduce ticket generation.

Document scripts for recurring incidents.

Participate in the development and upgrade lifecycle of the PowerCard suite

Provide field expertise to product teams during the development and testing cycle.

Ensure prompt handling of incidents related to new products and features.

Provide business expertise and train support teams.

Organize periodic workshops with product directors and provide recommendations to reduce incidents.

Design and maintain a knowledge management base for support

Lead the design and organization of a support knowledge management base.

Document scripts for resolving major and recurring incidents.

Train teams on how to use the knowledge base.

REQUIRED SKILLS

Primary

PLSQL

Payments/Cards domain experience

Secondary

UNIX

Testing techniques

Nice to have

C Programming

Back-office and online network certification (Visa, Mastercard, Diners, CUP, etc.)

Acquiring

Issuing

Switch

  • Expert Support III

    3 days ago

    Pune, India Antal International Full time

    Job Description Role - Expert Support III Exp- 12 + years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers Analyze Level 3 escalations and...

  • Expert Support III

    1 week ago

    Pune, India Antal International Full time

    Job Description Role - Expert Support III Exp- 12 + years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers Analyze Level 3...

  • German Language Expert

    5 days ago

    Pune, India SA Technologies Inc. Full time

    German Language Expert **Experience Range** 3-4 years of experience in translation of IT documents Good command over language (spoken and written) **Good-to-have skill**M.A. German (or any equivalent qualification e.g. C2/M-III)**Roles & Responsibilities** - Translation of documents from German English - Translation of tickets/user requests German ...

  • Product Support Representative Iii

    2 days ago

    Pune, Maharashtra, India UKG Full time

    **Job Description**: **Job ID**: - PRODU013844 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Pune City,India **Role**: - Product Support Representative III - About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee...

  • Commi Iii

    3 days ago

    Koregaon Park, Pune, Maharashtra, India Xpanse Coffee Full time

    **About Us** Xpanse Coffee is seeking a motivated and passionate Commi III to join our dynamic team. As a key member of the kitchen staff, the Commi III will assist in the preparation and presentation of food and beverages, ensuring that every customer enjoys a top-tier café experience. If you have a love for coffee, a commitment to excellent service, and...

  • Technical Support Expert

    3 weeks ago

    Pune, India Avalara Technologies Full time

    Job Summary You will report to the Manager, Technical Support. You will work from the Pune office full fledged. The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...

  • Technical Support Expert

    1 week ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job SummaryYou will report to the Manager, Technical Support. You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...

  • Software Engineer III

    1 week ago

    Pune, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.As a Software Engineer III at JPMorgan Chase within the Consumer and Community Banking - Chase Travel, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products...

  • IT Support Specialist Level II/III

    3 weeks ago

    Pune, India Propark Mobility Full time

    This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity. Overview: We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company....

  • IT Support Specialist Level II/III

    3 days ago

    Pune, Maharashtra, India Propark Mobility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity.Overview:We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company. As...