Service Delivery Manager
15 hours ago
Key Responsibilities:Service Development & Management: Design, implement, and manage IT services, ensuring their effectiveness through measurable outcomes and reporting.Service Quality & Improvement: Ensure IT services are delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and procedures.Customer & Partner Relations: Build and maintain strong, trusting partnerships with customers, external partners, and the Managed Services Operations team.Incident & Problem Management: Manage incidents, problems, and changes promptly and effectively, acting as an escalation manager when necessary.Process Optimization & Automation: Lead internal documentation, process optimization, and technological automation of process flows, implementing lessons learned to enhance service quality.Efficiency Initiatives: Execute regular IT initiatives aimed at increasing efficiency and reducing complexity in the Managed Services Operations area, ultimately boosting customer satisfaction.Service Review & Sales Support: Conduct regular service review meetings with customers or external service providers and support the sales organization in service management topics during the preparation of quotations. Onboarding & Transition Management: Oversee the onboarding and transition management of new customers, ensuring a smooth integration into our service environment.
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Manager
16 hours ago
Kochi, India TECEZE Full timeService Delivery Manager - IT Infrastructure Services (Network Cloud Server Storage Telephony Staffing Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player-coach) Team: Manages 2-5 Service Delivery Coordinators while also acting as an individual contributor on critical...
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Service Delivery Manager
2 days ago
Level , Carnival Infopark, Inforpark, Kakkanad Kerala, Kochi, India Digital Biz Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Service Delivery Manager – IT Application Support Role Summary: The Service Delivery Manager is responsible for ensuring the seamless delivery of support services for IT applications, meeting agreed-upon service levels and maintaining high customer satisfaction. The role requires managing a team of support professionals, coordinating with...
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Kochi, India DBiz.ai Full timeDescription :About the Role :The Service Delivery Manager is a critical leadership role responsible for ensuring the seamless, high-quality delivery of support services across the organization's entire portfolio of IT applications.This role requires managing a team of support professionals, owning the governance of service levels, driving process...
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Service Delivery Manager
2 days ago
Kochi, Kerala, , India mispa Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Service Development & Management: Design, implement, and manage IT services, ensuring their effectiveness through measurable outcomes and reporting.Service Quality & Improvement: Ensure IT services are delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and...
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Executive, Service Delivery
2 weeks ago
Kochi, Kerala, India Fleet Management Full time**Executive, Service Delivery**: - Date: 11 Apr 2025 - Location: Kochi - Company: Elegant Marine Services Private Limited Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of...
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Delivery Boy/girl
2 days ago
Kochi, India Fast & Timely Full time**Job Ad: Delivery Boy/Girl for E-commerce (Location: Kerala)** Are you looking for an exciting opportunity to be part of the booming e-commerce industry? We are seeking enthusiastic and responsible Delivery Boys/Girls to join our dynamic team in Kerala. As a Delivery Boy/Girl, you will play a crucial role in ensuring our customers receive their orders...
