Service Delivery Manager
1 week ago
Key Responsibilities:Service Development & Management: Design, implement, and manage IT services, ensuring their effectiveness through measurable outcomes and reporting.Service Quality & Improvement: Ensure IT services are delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and procedures.Customer & Partner Relations: Build and maintain strong, trusting partnerships with customers, external partners, and the Managed Services Operations team.Incident & Problem Management: Manage incidents, problems, and changes promptly and effectively, acting as an escalation manager when necessary.Process Optimization & Automation: Lead internal documentation, process optimization, and technological automation of process flows, implementing lessons learned to enhance service quality.Efficiency Initiatives: Execute regular IT initiatives aimed at increasing efficiency and reducing complexity in the Managed Services Operations area, ultimately boosting customer satisfaction.Service Review & Sales Support: Conduct regular service review meetings with customers or external service providers and support the sales organization in service management topics during the preparation of quotations. Onboarding & Transition Management: Oversee the onboarding and transition management of new customers, ensuring a smooth integration into our service environment.
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Manager
1 week ago
Level , Carnival Infopark, Inforpark, Kakkanad Kerala, Kochi, India Digital Biz Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Service Delivery Manager – IT Application Support Role Summary: The Service Delivery Manager is responsible for ensuring the seamless delivery of support services for IT applications, meeting agreed-upon service levels and maintaining high customer satisfaction. The role requires managing a team of support professionals, coordinating with...
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Service Delivery Manager
2 weeks ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
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Service Delivery Manager
5 days ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
2 weeks ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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Service Delivery Manager
2 weeks ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
