Trade Analytics Support Position Available

2 weeks ago

coimbatore, India beBeePlatform Full time

Trading Analytics Platform Support SpecialistThis role requires a highly skilled individual to provide top-notch support to global traders utilizing a leading FinTech SaaS platform. The successful candidate will possess exceptional critical thinking skills, trading acumen, and discipline.Primary responsibilities include delivering fast, accurate, and clear live chat (primary) and email (secondary) support to traders.The ideal candidate will be able to assist traders in navigating the platform's features, trade analytics, and reports with ease.Troubleshooting account setup, imports, and analytics workflows issues will also be a key aspect of this role.The selected individual will identify recurring technical issues, resolve them using strong product knowledge, and document findings for future reference.Maintaining and efficiently searching through a large internal knowledge base will be another crucial responsibility.Candidate must be able to effectively manage multiple concurrent chats while demonstrating empathy, speed, and accuracy.Skill Requirements:Excellent critical thinking and problem-solving skillsStrong trading familiarity and disciplineExceptional communication and interpersonal skillsAble to work effectively in a fast-paced environmentAbility to maintain confidentiality and handle sensitive informationFamiliarity with trading analytics platforms and reporting toolsBenefits:As a member of our team, you will enjoy a dynamic and supportive work environment that fosters growth and development.Our company offers competitive compensation packages, comprehensive training programs, and opportunities for professional advancement.Others:This is an exciting opportunity for a highly motivated individual to join our team and contribute to the success of our organization.We are looking for a dedicated professional who shares our passion for providing exceptional customer service and supports the growth and development of our traders.,

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