Service Delivery Specialist
5 days ago
Job Description:We are seeking a seasoned Service Delivery Specialist to lead our team in delivering top-notch service assurance solutions. The ideal candidate will own the key service delivery relationship, liaising with internal technical staff on behalf of clients, providing generalist cyber consultancy, and assisting with uncovering growth opportunities through new or product upgrades.This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of Cyber security is crucial for this position. A successful candidate will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives.Preparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following proceduresGreat report writing skillsOnboarding of new ClientsContinuously improve operations and client engagementCSIP for client patchDevelop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshops Risk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementKey Responsibilities:The selected candidate will be responsible for preparing and presenting client operational reporting at monthly meetings, ensuring L1 and L2 analysts are meeting SLA and following procedures, and continuously improving operations and client engagement.Required Skills and Qualifications:Minimum of 5 years work experience in Service ManagementExperience in Delivering Cyber of SOC (Security Operation Centre) services is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamStrategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environmentBenefits:This role offers a challenging opportunity to grow professionally and personally, with a focus on delivering top-notch service assurance solutions. The selected candidate will be part of a dynamic team that values innovation, collaboration, and continuous improvement.],
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Customer Service
1 week ago
india Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want you...
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Customer Service
2 weeks ago
India Whiz Delivery Full time € 3,00,000 - € 3,60,000Whiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Customer Service
2 weeks ago
India Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Manager - Service Delivery & Management
3 weeks ago
Mumbai, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Job Title...
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Service Delivery Manager
2 weeks ago
india 3Columns Full timeCompany Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Service Delivery Manager
5 days ago
India 3Columns Full timeJob Description Company Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all...
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Service Delivery Manager
3 weeks ago
India 3Columns Full timeCompany Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Service Delivery Manager
3 weeks ago
India 3Columns Full timeCompany Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Technical Service Delivery Specialist
5 days ago
india beBeeSupport Full timeJob OverviewWe are looking for a senior application support engineer to join our team. As a key member of our product engineering team, you will be responsible for delivering projects that improve the service delivery of our Application Support team.Your primary focus will be on hands-on service delivery, owning and orchestrating the triage, investigation...
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Media Performance Associate Manager
5 days ago
Gurugram, Haryana, India, IN Publicis Global Delivery Full timeThe ideal candidate will be responsible for -Highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos. They will be able to demonstrate experience of managing and developing a team, work at a fast pace and alongside multiple stakeholders and have a positive,...
