High-Performance Technical Specialist
2 days ago
Excellent Service Delivery EngineerWe're committed to helping businesses thrive in today's fast-paced environment. Our goal is to provide high-quality financial services solutions that accelerate cash flow, help businesses get paid faster, and give them a better understanding of their finances.Our team is passionate about innovation and building tools that make it happen. We're looking for talented engineers who can contribute to our mission of delivering exceptional service delivery.About the RoleThe software engineering team owns the software, infrastructure, and customer experience that enables over 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.As an Excellent Service Delivery Engineer, you will be a leading member of the team that shapes and owns Zeller's commitment to excellent and highly available service delivery.Key Responsibilities:Deliver projects that improve the service delivery of the Application Support teamBe a primary point of contact for escalated product issues from account and customer success teamsOwn and orchestrate the triage, investigation, and resolution of complex technical issues driving the pace of resolution and communicating well-thought-out and reliable directionBe an expert in the products and workflows you support and promote and share that knowledge to partner teamsUsing your technical expertise, participate in application monitoring using logs, data stores, internal tools, and dashboardsBe a part of the incident response team, responding to alerts and bearing some on-call responsibilitiesRequirementsA strong technical background with excellent troubleshooting, analytical, and data skillsExperience in software companies with a customer-facing product is highly valuedAbility to manage multiple competing tasks and priorities with ease in a fast-moving environmentExcellent communication skills and the ability to build strong partnerships with engineering, QA, and customer-facing teamsDemonstrated experience participating in change management and incident response processesExcitement and drive to work in a product company that delivers mission-critical financial services
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