Sales Support Specialist

2 days ago


india TIGI HR Full time

Job Description:-

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support

Customer support on live chat, call, mail and remote session

Product Training to clients

Bind to achieve 100% customer satisfaction for support provided to them

Should have knowledge on email, web application, e-commerce

Identifying and resolving technical issues

Providing technical support to clients when required

Managing ticketed query system

Self-motivated, ready to go for working in rotational shift, overtime

Must have enthusiasm and hunger to learn the things related to work, proactive for self-training

Should provide high availability as and when required

Doing troubleshooting and solving queries

Taking customer's feedback

Customer satisfaction and retention

Maintaining proper records of your work


Skills :-

Excellent communication skills, with the ability to explain technical details in an understandable way for non-technical users.

Ability to manage multiple tickets or requests, prioritizing based on urgency and customer needs.

Accounting Knowledge is Required

Problem Solving And Time management Skill Required for user problems and manage multiple tickets or requests, prioritizing based on urgency and customer needs.



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