Sales Support Specialist
2 days ago
Job Description:-
Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support
Customer support on live chat, call, mail and remote session
Product Training to clients
Bind to achieve 100% customer satisfaction for support provided to them
Should have knowledge on email, web application, e-commerce
Identifying and resolving technical issues
Providing technical support to clients when required
Managing ticketed query system
Self-motivated, ready to go for working in rotational shift, overtime
Must have enthusiasm and hunger to learn the things related to work, proactive for self-training
Should provide high availability as and when required
Doing troubleshooting and solving queries
Taking customer's feedback
Customer satisfaction and retention
Maintaining proper records of your work
Skills :-
Excellent communication skills, with the ability to explain technical details in an understandable way for non-technical users.
Ability to manage multiple tickets or requests, prioritizing based on urgency and customer needs.
Accounting Knowledge is Required
Problem Solving And Time management Skill Required for user problems and manage multiple tickets or requests, prioritizing based on urgency and customer needs.
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