Senior Technical Support Engineer
2 weeks ago
Job Title: Technical Support SpecialistDescription: Purpose and ScopeWe are seeking a skilled technical support specialist to join our team. The primary responsibility of this role is to provide expert technical support to customers and partners.This involves handling escalations from front-line and Tier 2 teams, providing configurations, troubleshooting, and best practices to customers, as well as managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.The ideal candidate will have more than 5 years of customer-facing technical support experience, expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.), and experience working with Firewall Central Management Systems, multi-factor authentication security systems, and Security services (IDS/IPS, Firewalls etc.).About This RoleThis is a critical role that requires strong technical skills, excellent communication abilities, and a willingness to work in flexible shift times, including weekends and evenings.The successful candidate will be responsible for providing fault isolation and root cause analysis for technical issues, preparing detailed RCA documents for official submissions to customers, publishing Technical Support Bulletins and other technical documentation in the Knowledge Base, reviewing technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc., and working with engineering on filling bugs and working with product teams on feature requests.This role also involves leading case swarming and training sessions for frontline teams and working on Hot/Risk technical escalations from the region or other theaters.Skills and Qualifications:Technical support experience with customer-facing focusExpertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)Experience working with Firewall Central Management Systems, multi-factor authentication security systems, and Security services (IDS/IPS, Firewalls etc.)Strong problem-solving skills and analytical thinkingExcellent written and verbal communication skillsAbility to work independently and collaboratively within a team environmentBenefits:This role offers a competitive salary and benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.Contact Information
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Technical Support Engineer
1 week ago
bangalore, India Ascendion Full timeSenior L2 Production Support Engineer (AS/400 Expert) | Bangalore HybridAre you a veteran of the Command Line? Do you speak fluent AS/400 and thrive on solving complex data puzzles? 🧩We are searching for a Senior L2 Production Support Engineer with 7+ years of experience to be the technical guardian of our critical legacy systems.This is not just a...
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Blr] Senior Technical Support Engineer
3 weeks ago
Bangalore, Karnataka, India Arrcus Full timeBLR Senior Technical Support Engineer Location Bangalore India About Arrcus Arrcus was founded to enrich human experiences by interconnecting people machines and data Our team comprises world-class technologists with a proven record in delivering industry-leading networking products supported by visionary leaders experienced operators and Tier One VCs Role...
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Senior Technical Support Specialist
2 weeks ago
bangalore, India beBeeTechnical Full timeJob Title:Senior Technical Support SpecialistOverview of the Role:As a senior technical support specialist, you will work closely with valued customers to resolve complex post-sales concerns. You'll provide expert-level technical assistance via phone, email, and web, ensuring that our high-value customers receive enhanced response times.Key...
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Technical Support Engineer
2 weeks ago
bangalore, India Sutherland Full timeJob Description: Technical Support Engineer NEED IMMEDIATE JOINERS ONLYPosition SummaryYou will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model. This role operates within a rotating 24×7 support schedule with...
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bangalore, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems . The trainer will be responsible for developing and delivering training programs on industrial...
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Technical Support Engineer
2 weeks ago
bangalore, India Sutherland Full timeJob Description: Technical Support Engineer NEED IMMEDIATE JOINERS ONLY Position Summary You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model. This role operates within a rotating 24×7 support schedule...
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Senior Technical Support Engineer
2 weeks ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Lead Technical Support Engineer
7 days ago
bangalore, India RUCKUS Networks Full timeRuckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business with a clear focus on the Customer's Experience.Role Purpose:The Staff / Senior Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to...
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Technical Support Engineer
6 days ago
Bangalore, India Ascendion Full timeSenior L2 Production Support Engineer (AS/400 Expert) | Bangalore Hybrid Are you a veteran of the Command Line? Do you speak fluent AS/400 and thrive on solving complex data puzzles?
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Senior Technical Support Engineer
4 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
