Customer Support Operations Manager
4 days ago
● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into learner progress and proactively address challenges or drop-offs.● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placementteams to streamline program delivery.● Ensure SLA adherence and quick resolution for all learner queries through strongcoordination and ownership.● Maintain high customer satisfaction and NPS through empathy-driven interactions andprocess excellence.● Track and analyze key data points such as attendance, assignment completion, assessmentperformance, NPS, and placement funnel metrics.● Conduct weekly cohort reviews and present insights to leadership for continuousimprovement in learner experience and outcomes.● Build, implement, and maintain SOPs for all key processes across the learner lifecycle.● Define escalation paths, quality benchmarks, and standard delivery practices to ensureconsistency across cohorts.● Train and monitor the customer success and support teams to maintain quality andempathetic communication standards.● Partner with hiring partners, corporate recruiters, and placement teams to align placementoutcomes, timelines, and feedback loops.● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interviewpreparation.● Track placement metrics, drive conversions, and report success rates regularly.● Oversee classroom logistics, student communications, and on-ground execution for smoothcohort operations.● Handle escalations and crisis situations with composure and problem-solving skills.● Maintain a strong online reputation and testimonials through positive learner engagementand feedback.● Identify and develop new initiatives or alternate revenue streams that enhance the learnerexperience or organization growthCTC Range: ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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Customs Operations Manager
3 days ago
bangalore, India Computacenter Full timeLife on the Team As a Customs Operations Manager, you will be a key stakeholder within our international Trade Compliance function. You will ensure that customs-relevant operations in India, including SEZ flows, are efficient, accurate, and compliant with applicable laws and company policies. You will act as a trusted partner and central point of contact for...
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Customs Operations Manager
4 days ago
bangalore, India Computacenter Full timeLife on the TeamAs a Customs Operations Manager, you will be a key stakeholder within our international Trade Compliance function. You will ensure that customs-relevant operations in India, including SEZ flows, are efficient, accurate, and compliant with applicable laws and company policies.You will act as a trusted partner and central point of contact for...
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Customer Success Operations Manager
1 week ago
bangalore, India Responsive Full timeResponsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect...
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Property Management
1 week ago
bangalore, India corridor outsourcing Pvt Ltd Full timePosition: Property Management & Customer Support Associate Location: Hyderabad/Remote (working U.S. hours) About Us: We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate...
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Property Management
1 week ago
bangalore, India corridor outsourcing Pvt Ltd Full timePosition: Property Management & Customer Support Associate Location: Hyderabad/Remote (working U.S. hours)About Us: We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate...
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Customer Support Engineer
4 hours ago
bangalore, India Capgemini Engineering Full time“Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems” Good understanding of Airline operating and maintenance environment. Experience in the Propulsion Fuel APU Air System domainKnowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair)...
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Customer Success Operations Manager
1 week ago
bangalore district, India Responsive Full timeResponsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect...
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Assistant manager
4 weeks ago
Bangalore, India Yulu Full timeAbout Yulu Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also...
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Assistant manager
2 weeks ago
Bangalore, India Yulu Full timeAbout Yulu Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also...
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Customer support specialist
4 weeks ago
Bangalore, India HappyLocate Full timeCompany Description Happy Locate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
