JAMF Administrator

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.

Job Overview

The JAMF Administrator will be responsible for ensuring optimal performance and availability of our JAMF Pro instance, which is critical to our day-to-day operations. He or she will proactively manage the system, troubleshoot issues, and develop strategies to enhance our Apple device management. In some instances, the successful candidate will collaborate with IT teams across our Los Angeles headquarters and Asia/Europe offices.

Responsibilities and Duties

• JAMF Pro Administration: Own the configuration, management, and ongoing development of our JAMF Pro instance to meet evolvingorganizational needs.
• Policy and Security: Develop, implement, and maintain security profiles and policies for Apple devices. LeverageJAMF Pro to ensure configurations adhere to securitystandards and compliance frameworks (e.g., CIS benchmarks).
• Scripting: Utilize scriptinglanguages (Bash, Python,or similar) to automate tasks,create custom workflows, and extend JAMF Pro's capabilities.
• Patch Management: Manage system and application patch deployment schedules, ensuring devices are secure and up-to-date.
• Inventory and AssetManagement: Maintain detaileddevice records, track software licenses, and manage device lifecycles within JAMF.
• Troubleshooting: Proactively monitor JAMF Pro and the Apple devicefleet, identify potential issues, and troubleshoot/resolve technical problems.
• Collaboration and Documentation: Partnerwith IT teams (systems, networking, security) to integrate JAMF Pro into the broader IT infrastructure. Create and maintain clear documentation on processes and configurations.

Qualifications

Required:

• 8+ years of in-depthexperience administering JAMF Pro in a medium-to-large enterprise environment.
• Proven expertise in macOS and iOS/iPadOS, with an understanding of their underlying technologies.

• Experience with scriptinglanguages (Bash, Python,or similar) for process automation within JAMF.
• Strong knowledgeof security conceptsand experience in enforcing securityprofiles for Apple devices.
• Excellent analytical and problem-solving skills.

Highly Desired:

• JAMF certifications (e.g., Certified JAMF Associate, Certified JAMF Expert)
• Experience in Active Directory/LDAP integration with JAMF.
• Basic networking knowledge (DNS, DHCP, etc.)

Familiarity with a ticketing system for issue tracking