Infrastructure Ops Engineer

TITLE: Infrastructure Ops Engineer (JAMF Pro/ MacOS)

Location: Bengaluru, Karnataka 560103, India—(Hybrid onsite 2 days)

Duration: 6 months CTH

FOCUS: End User Computing & L3 Support

Grade: 9(2), 10(2),11(1)

Key Areas of Responsibility include:

• Mac Workstation Computing

• Manage and support Mac workstations using JAMF Pro.
• Implement and maintain JAMF policies, profiles, and scripts.
• Ensure compliance with security policies and procedures.
• Provide 2nd/3rd level support for Mac clients.

• JAMF Pro Administration and Operations:

• Install & administer JAMF Pro server software.
• Monitor application performance against accepted parameters.
• Implement appropriate actions to control, correct, or improve JAMF performance.
• Perform routine maintenance operations on the application (daily/weekly checks).
• Ensure integrity of JAMF database.
• Perform updates to the JAMF application as required (patches, hotfixes, service packs).

• JAMF Pro Support and Trouble Management:

• Respond to, analyse, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)

• Respond to, analyse, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
• Execute disaster recovery procedures for JAMF Pro servers.
• Identify appropriate corrective action. (CLCA)
• Provide 2nd/3rd level support for JAMF clients.

• JAMF Pro Device/Profile Management:

• Create Configuration Profiles.
• Create Compliance Policies.
• Device Life Cycle Management.
• Enroll the mobile devices (iOS, macOS).
• Retire and Wipe Devices.
• Device Provisioning.
• Set ESP and other profiles for macOS.
• Company portal Branding.

• JAMF Pro Software Distribution:

• JAMF Application Creation and Deployment/Assignment.
• Upload and Configuring LOB applications (macOS, iOS/iPadOS).
• Convert packaged application to JAMF compatible file and upload it.
• Upload and Configuring Store applications (Apple).
• Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (macOS, iOS/iPadOS).
• Monitor application deployment status.
• Group/s Management for deployment/s.
• Distribute JAMF packages to clients in all regions.
• Administer software metering.
• Distribute licensed software to individual clients.
• Add/Remove Packages and modify description of package that is displayed on the Self Service Portal.
• Provide 2nd-level support for software distribution problems.

• JAMF Pro Reporting:

• Provide hardware & software inventory reports.
• Provide software usage reports (software metering).
• Administer Web Reporting site (add custom reports).
• Customize hardware Inventory as per requirements.
• PowerBI reports.

• JAMF Pro Installation Organizing/Coordination:

• Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure.
• Complete metrics/utilization reporting on designated operational review cycles.

• JAMF Pro Technical Communications and Consulting:

• Present verbal and written technical information to technical and non-technical audiences.
• Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.

• JAMF Pro Patching for managed workstations and servers:

• Manage patches for all workstations & non-ITS servers.
• Approve and package security updates deemed necessary by security.
• Test and deploy updates to workstations and servers on an approved roll out schedule.

BASIC QUALIFICATIONS

• BS or associate degree/Technical Certification or equivalent job experience required.
• Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years’ experience with macOS workstation management.
• Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience with macOS endpoint management utilizing industry standard tools.
• Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience using custom macOS Package creation and distribution.
• Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience in macOS interoperability with AD, LDAP, and Kerberos experience.
• Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience supporting client and server environments, printing/firewall/routing technologies, and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP).

PREFERRED QUALIFICATIONS

• Experience managing iOS and iPadOS devices.
• Experience with Beyond Trust.
• Experience with Crowdstrike Security Software.
• Experience with Azure Cloud Virtual Machine.
• Experience with scripting in Bash, Python, or compatible language.
• Experience of working in an international / large enterprise environment.