Infrastructure Ops Engineer

2 days ago

Bangalore, India KPG99 INC Full time

TITLE: Infrastructure Ops Engineer -Teams/O365

Location : Bengaluru, Karnataka , India—(Hybrid Onsite-2 days)

Contract : 6 months CTH-(Offshore)

FOCUS : End User Computing & L3 Support

Grade : 9(2), 10(2),11(1)

Job Duties:

  • Understanding the use of the tools that we deploy to help our users collaborate
  • Understanding why we have selected these tools to be the current standard
  • Perform advanced troubleshooting of products supported with the aid of technical documents published by vendor and other industry professionals
  • Be the last point of escalation for matters of enforcing IT policy
  • Support customers by escalating their incidents to vendors in the event of a product break
  • Analyze trends and patterns of issues among users to identify systematic problems
  • Write user support and technical documentation for user and helpdesk consumption to assist in use of the products you support

Basic Qualifications:

  • 3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) minimum experience administrating:
  • Microsoft Teams – meeting policies, app policies, team membership, team policies
  • Microsoft SharePoint – SharePoint policies, retention policies, access permissions
  • Microsoft OneDrive – Basic troubleshooting and sync troubleshooting
  • Experience with cross tenant and cross company migrations in pursuit of M&A projects
  • 3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) of experience working in an IT engineering position OR bachelor’s degree in MIS, Computer Science, Business Administration with IT Concentration
  • Familiarity with ITIL principles and with ticketing systems such as ServiceNow
  • Familiarity with AzureAD/EntraID and basic hybrid cloud/on-prem infrastructure
  • Familiarity with the principles of Microsoft Exchange

Preferred Qualifications:

  • Microsoft Teams Rooms administration
  • Microsoft Intune/Endpoint Manager
  • Proficient in PowerShell
  • Familiarity with Microsoft Graph and forming Graph API calls
  • Familiarity and experience building PowerApps and Power Automate

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