Senior Process Manager
7 days ago
eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.Prepares performance reports by collecting, analysing, and summarizing data and trendsEnsure Critical Performance Metrics are met consistentlyLead client/vendor reviews/calibrationsRevert to client/vendor queries on routine issuesProvide innovative ideas to optimize internal metrics & ensure critical matrices are met timelyManage multiple teamsPerform audits and quality checks on Team Leads & Floor SupportsProvide feedback to the Team Leads & Floor Supports periodically on their performanceEnsure cross skilling and periodic process re-verification to ensure resource poolPerform Training Need Identification for teamsPerform Bottom Quartile ManagementEnsure directives from senior leadership are percolated and acted uponHold periodic meetings, discuss task delegation and review issuesConduct team huddles and meetings to discuss operational updatesBuild team spirit through group sessions, activities, and projectsFocus on retention of staff through career mapping & guiding team membersAdvocate and follow organizational policies and proceduresAdhere to the information security requirementsEnsure all client deliverables met within timelinesEnsure productivity/quality enhancement and process meet all metricsRemediation of any major incidentManage client MBR/QBR deck, client calls and reviewsMinimum QualificationsGraduation in any specialization-Telecom experience preferred-Flexible to work in night shift and rotational week offs-local candidates preferredContact -Interested candidate can share their resume at- rupali.devlekar.C@eclerx.com
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Senior Process Manager
6 days ago
Navi Mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must...
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Senior Process Manager
5 days ago
navi mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must...
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Senior Process Manager
4 days ago
Navi Mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must...
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Senior Process Manager
7 days ago
Navi Mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must...
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Senior process manager
4 days ago
Navi Mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeE Clerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.He/she must...
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Senior Manager
1 week ago
Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDepartmentMarketing | Content MarketingJob posted onNov 19, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across...
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Senior Process Manager
7 days ago
Navi Mumbai, Mumbai, India Eclerx Services Limited, Mumbai, Maharashtra Full timeJob Description - eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the...
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Kevin Process Technologies
3 weeks ago
Mumbai, India Kevin Process Technologies Pvt Ltd Full timeCompany Description: Kevin Process Technologies is a pioneer in Pharmaceutical Processing with over 27 years of innovation and dedication since its establishment in 1996. We are known for providing cutting-edge solutions that enhance efficiency, precision, and excellence in pharmaceutical manufacturing. Our mission is to exceed industry standards through...
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Senior Manager IS OPS
2 days ago
Mumbai, Maharashtra, India Information Technology Senior Management Forum Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosted Date11/25/2025DescriptionJob Title: Senior Manager IS OPSExperience: 10–15 yearsLocation: MumbaiReporting:Director IT Operation and InfrastructureRole Overview:We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and...
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DiTech Process Solutions
4 weeks ago
Mumbai, India DiTech Process Solutions Full timeDescription: Manager Title: Manager Finance & Overview: We are seeking a highly skilled and detail-oriented Manager - Accountant to oversee and manage the accounting operations of our organization. The role requires strong expertise in accounting principles, financial reporting, compliance, and team management. The Manager Accountant will ensure accuracy,...
