IT Service Manager

7 days ago

madurai, India beBeeIncident Full time

Job Title:The Problem Manager is a vital role in IT service management.This position involves identifying the root causes of issues, implementing preventive measures, and driving continuous improvement within the IT environment.Evaluate and categorize incidents promptly to assess their impact and urgency.Identify major incidents based on predefined criteria.Serve as the primary point of contact for all significant incidents.The Major Incident Manager is responsible for effectively managing and leading the response to major incidents, ensuring efficient resource allocation to resolve the incident and minimize its impact on the organization.This role plays a critical part in maintaining the continuity and reliability of IT services.Key Responsibilities:Incident Management: Assess, classify, and prioritize incidents according to their impact and urgency.Problem Management: Identify the root causes of issues, implement corrective actions, and prevent future occurrences.Communication: Serve as the central point of contact for major incidents, coordinating with stakeholders and resources to ensure effective resolution.Crisis Leadership: Manage and lead responses to major incidents, allocating resources efficiently to minimize disruption.This role requires strong analytical, problem-solving, and communication skills to drive results and improve IT service delivery.Requirements:To succeed in this role, you will need:Strong knowledge of ITIL best practices and methodologies.Excellent analytical, problem-solving, and communication skills.Ability to work under pressure and manage multiple tasks simultaneously.Strong leadership and coordination skills.A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant experience in IT service management, particularly in incident and problem management, is highly valued.If you are a motivated and organized individual with a passion for IT service excellence, we encourage you to apply for this exciting opportunity.

  • Service Delivery Manager

    7 days ago

    madurai, India beBeeService Full time

    Job DescriptionAs a Service Delivery Manager, you will oversee the smooth functioning of service centers and care centers. Your role will involve managing partners and technicians to ensure timely delivery of services.Key ResponsibilitiesShortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage...

  • IT Service Management Professional

    1 week ago

    madurai, India beBeeSpecialist Full time

    IT Service Management SpecialistWe are seeking a highly skilled IT Service Management (ITSM) specialist to join our team.The ideal candidate will have a strong understanding of ITIL framework and service management principles, as well as hands-on experience in Freshservice administration and configuration.The successful candidate will be responsible for...

  • Service Management Specialist

    2 weeks ago

    madurai, India beBeeServiceManagement Full time

    Job Title: Service Management SpecialistJob Description:This is an exciting opportunity to take ownership of the Freshservice platform and lead its continued growth and success.Configure, customize, and maintain modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise...

  • Cyber Service Manager

    2 weeks ago

    madurai, India beBeeCyberServiceManager Full time

    We are seeking an exceptional Cyber Service Manager to deliver excellence in service assurance, drive business growth, and lead high-performing teams.This is a pivotal role that requires strong leadership skills, excellent communication, and a deep understanding of cybersecurity and IT service management.Key Responsibilities:Develop and implement strategic...

  • Operations and Service Manager

    1 week ago

    madurai, India beBeeAutomation Full time

    About Industrial Automation: A Top Engineering Group seeks a seasoned professional to lead its Manufacturing and Service Engineering, Operations teams. This role involves driving Process Improvement, handling P&L management, budget preparation, and execution of business initiatives.Responsibilities:Manufacturing and Service Engineering, OperationsDriving...

  • Managed Services Intern

    3 weeks ago

    Madurai, India Pipeline AI Full time

    Job Title: Managed Services Intern Location: Remote, India Type: Internship (6 months, full-time) Work Hours: Flexible, with strong overlap to US business hours. Our teams align their schedules around client projects and delivery priorities. About Pipeline Pipeline is an AI platform that helps sales teams research, prioritize, and personalize outreach. We...

  • IT Services Manager

    7 days ago

    madurai, India beBeesolutions Full time

    About Bernard TechBernard Tech is an Israel-based company with an international presence, offering a wide range of IT-related services and solutions.We pride ourselves on being inspired by the passion, experience, and expertise of our employees. Our approach is both humble and knowledgeable, allowing us to deliver significant impact for our clients. We...

  • Service Management Implementation Specialist

    1 week ago

    madurai, India beBeeImplementation Full time

    We are looking for a highly skilled professional to implement and support Service Management processes in SAP S/4HANA.Service Management Specialists will configure and customize S/4 Service Management modules (Service Orders, Service Contracts, Service Billing, Resource Planning).The ideal candidate will have extensive experience in gathering business...

  • Cybersecurity Operations Service Manager

    5 days ago

    madurai, India beBeeSecurity Full time

    Job Description:The role of Security Operation Delivery Manager entails overseeing the execution of cybersecurity operations, ensuring exceptional service delivery and driving performance through data insights and stakeholder engagement.Responsibilities encompass:Leading day-to-day cybersecurity operations across multiple technology domains to ensure...

  • Help Desk

    7 days ago

    madurai, India beBeeItsmAdministrator Full time

    Job OverviewWe are seeking an experienced IT Service Management (ITSM) Administrator to join our team. As a key member of the service management operations, you will be responsible for the configuration, customization, and maintenance of ITSM modules.Key Responsibilities