Service Delivery Manager
7 days ago
Job DescriptionAs a Service Delivery Manager, you will oversee the smooth functioning of service centers and care centers. Your role will involve managing partners and technicians to ensure timely delivery of services.Key ResponsibilitiesShortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage upgrades or terminationsEstablish and maintain the upkeep of service centersLiaison with store manager and sales team for service operationsEnsure customer satisfaction to avoid escalation of issuesMotivate and manage team of service center and care center personnelResponsible and accountable for service deliverablesMentor and counsel engineers whenever necessaryControl the flow of incoming calls for on-site support of servicesManage costs/expenses of service and care center within given guidelinesEnsure adequate amount of manpower to cater to all customer callsProviding necessary skills/training to the team members based on needs and gapsAscertain care center personnel are working in sync to support walk-in customersEncourage the team to enhance their performance levels by identifying gaps and needsRequirementsStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to analyze complex problems and develop solutionsExperience in partner and technician managementKnowledge of SOPs and quality control processesBenefitsThe successful candidate will receive a competitive salary, benefits package, and opportunities for career growth and development.Other InformationThis role requires a high level of professionalism, integrity, and discretion.
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Service Delivery Specialist
5 days ago
madurai, India beBeeService Full timeService Delivery ExpertWe are seeking a highly skilled Service Delivery Expert to oversee the delivery of exceptional service assurance.This role involves managing key Service Delivery relationships, collaborating with internal technical teams, and providing generalist Cyber consultancy.The ideal candidate will have experience with SOC, SIEM, and a solid...
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Service Delivery Expert
1 week ago
madurai, India beBeeLeadership Full timeJob Title: Support Services ManagerWe are seeking an experienced leader to oversee our client support team and ensure seamless service delivery. This role demands someone who can handle demanding clients, guide the team effectively, and collaborate with internal teams.Lead and mentor the support team for consistent quality.Address complex issues, especially...
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Service Delivery Specialist
7 days ago
madurai, India beBeeCustomerService Full timeCustomer Service Representative role involves providing excellent customer support through communication via phone email chat or in-person. Strong problem-solving skills and professionalism are required.Key ResponsibilitiesRespond to customer inquiries and provide accurate information regarding products services and policies.Handle customer complaints and...
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Managed Services Intern
3 weeks ago
Madurai, India Pipeline AI Full timeJob Title: Managed Services Intern Location: Remote, India Type: Internship (6 months, full-time) Work Hours: Flexible, with strong overlap to US business hours. Our teams align their schedules around client projects and delivery priorities. About Pipeline Pipeline is an AI platform that helps sales teams research, prioritize, and personalize outreach. We...
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Cybersecurity Operations Service Manager
4 days ago
madurai, India beBeeSecurity Full timeJob Description:The role of Security Operation Delivery Manager entails overseeing the execution of cybersecurity operations, ensuring exceptional service delivery and driving performance through data insights and stakeholder engagement.Responsibilities encompass:Leading day-to-day cybersecurity operations across multiple technology domains to ensure...
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Service Delivery Executive
2 weeks ago
Madurai, Tamil Nadu, India Apollo Home Healthcare Limited Full time1. Monitor patient enrolment process and ensure smooth delivery of services 2. Leave management of nurses 3. Handle nurses grievances as the first point of escalation and address it to give a logical closure 4. Handle and manage patients complaints and resolve issues smoothly 5. Responsible for transport and logistics. 6. Responsible for operational...
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Delivery boy
1 week ago
Madurai, Tamil Nadu, India Saadhana foods Full time ₹ 1,200 - ₹ 15,000 per yearHi,I need a two wheeler driver to deliver our Frozen food products (Sweetcorn & Greenpeace) 30KgsBagsJob location Madurai City And Outer AreaA delivery boy is responsible for the timely and safe transportation of packages, food, or goods to customers, involving route planning, loading/unloading, payment collection, and maintaining a clean vehicle.Key skills...
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Customer Service Delivery Lead
1 week ago
madurai, India beBeeCustomer Full timeThis role involves delivering high-level customer support by handling day-to-day issues and supporting operational tasks.The ideal candidate will possess excellent communication skills to resolve routine problems and maintain a seamless support process.Key Responsibilities:Resolve common customer complaintsMaintain efficient support proceduresHandle critical...
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Senior Solutions Delivery Expert
2 weeks ago
madurai, India beBeeInnovation Full timeJob DescriptionAbout Our Team:We reimagine business banking and payments, providing access to smarter solutions that accelerate cash flow and help businesses get paid faster. Our team is passionate about innovation, working in fast-paced environments, embracing challenges, and disrupting the status quo.As a leading member of our team, you'll be shaping and...
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IT Service Manager
7 days ago
madurai, India beBeeIncident Full timeJob Title:The Problem Manager is a vital role in IT service management.This position involves identifying the root causes of issues, implementing preventive measures, and driving continuous improvement within the IT environment.Evaluate and categorize incidents promptly to assess their impact and urgency.Identify major incidents based on predefined...