Service Delivery Manager

7 days ago


madurai, India beBeeService Full time

Job DescriptionAs a Service Delivery Manager, you will oversee the smooth functioning of service centers and care centers. Your role will involve managing partners and technicians to ensure timely delivery of services.Key ResponsibilitiesShortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage upgrades or terminationsEstablish and maintain the upkeep of service centersLiaison with store manager and sales team for service operationsEnsure customer satisfaction to avoid escalation of issuesMotivate and manage team of service center and care center personnelResponsible and accountable for service deliverablesMentor and counsel engineers whenever necessaryControl the flow of incoming calls for on-site support of servicesManage costs/expenses of service and care center within given guidelinesEnsure adequate amount of manpower to cater to all customer callsProviding necessary skills/training to the team members based on needs and gapsAscertain care center personnel are working in sync to support walk-in customersEncourage the team to enhance their performance levels by identifying gaps and needsRequirementsStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to analyze complex problems and develop solutionsExperience in partner and technician managementKnowledge of SOPs and quality control processesBenefitsThe successful candidate will receive a competitive salary, benefits package, and opportunities for career growth and development.Other InformationThis role requires a high level of professionalism, integrity, and discretion.



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