City Operations Manager

3 months ago

hyderabad, India Curefit - house of cult Full time

About Us:-

Cultfit is a leading fitness and wellness company dedicated to helping individuals achieve their health and fitness goals. With a network of state-of-the-art gyms across the city, we offer an exceptional environment for growth, fitness, and well-being.

We are seeking a dynamic and results-driven City Operations Manager to lead our operations and Center Managers teams, ensuring excellence in customer service and operational efficiency.


Position Overview:-

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city.

This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.


Key Responsibilities:


1. Operational Management:-

  • Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
  • Implement and enforce operational policies and procedures to ensure consistency across all sites.
  • Manage facility maintenance and ensure compliance with health and safety regulations.
  • Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.


2. Sales and Revenue Growth :-

  • Develop and execute sales strategies to achieve and exceed revenue targets for each location.
  • Collaborate with the BTL team to create and implement promotional campaigns and initiatives.
  • Analyze sales data to identify trends, opportunities, and areas for improvement.
  • Train and mentor sales teams to enhance their performance and customer engagement skills.


3. Team Leadership:-

  • Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
  • Conduct regular performance reviews and provide feedback to staff to support their professional growth.
  • Foster a positive and collaborative work environment that aligns with the company’s values and culture.


4. Customer Experience:-


  • Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
  • Implement customer feedback mechanisms to continuously improve the customer experience.
  • Develop and maintain strong relationships with members, encouraging retention and referrals.


5. Financial Management:


  • Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.
  • Analyze financial reports and develop strategies to optimize profitability and operational efficiency.


6. Strategic Planning:


  • Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.
  • Identify market trends and opportunities to drive business development and enhance competitive positioning.


Qualifications:


● Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus.

● Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.

● Proven track record of achieving sales targets and managing multiple locations.

● Strong leadership and team management skills with the ability to inspire and motivate staff.

● Excellent communication, interpersonal, and problem-solving skills.

● Proficiency in using business software and systems for operations and sales management.

● Ability to work flexible hours, including evenings and weekends, as required.

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