Customer Experience Excellence Coordinator

2 weeks ago

bangalore, India beBeeAssurance Full time

Job Title: Quality Assurance SpecialistThe primary responsibility of this role is to ensure that customer interactions meet the highest standards of quality.Key Responsibilities:Quality Monitoring and Evaluation: Monitor live or recorded calls to evaluate agent performance against quality standards, assess adherence to scripts and protocols, and evaluate the accuracy, professionalism, empathy, and resolution provided during calls.Feedback and Coaching: Provide constructive feedback to agents based on quality assessments, collaborate with team leaders and trainers to address performance gaps and training needs, and conduct one-on-one coaching sessions to help agents improve their skills.Reporting and Analysis: Prepare detailed reports on quality metrics, trends, and areas of improvement, track agent performance over time, and provide actionable insights to management.Compliance and Standards: Ensure that all customer interactions comply with company policies and industry standards, monitor for potential risks, and escalate compliance concerns promptly.Continuous Improvement: Participate in the development of quality guidelines and standards, suggest enhancements to call scripts, processes, and tools, and stay updated on industry best practices and emerging trends in customer support.Qualifications and Skills:Bachelor's Degree: A degree in a relevant field is mandatory.Experience: 2+ years of experience in a quality analyst role in a call center.Skills: Proficiency in quality monitoring tools and CRM systems, strong analytical and reporting skills, excellent communication and interpersonal skills, strong attention to detail and analytical mindset, ability to provide constructive feedback and motivate team members, and time management and multitasking skills.

  • Customer Service Coordinator

    7 days ago

    bangalore, India beBeeCustomerService Full time

    About the RoleWe are currently looking for dynamic individuals to join our Customer Service & Demo Coordination team. This is an excellent opportunity for someone seeking a career in customer service, coordination, and CRM operations.Qualify leads via outbound calls and schedule product demos.Coordinate with sales, operations, and field teams to ensure...

  • Customer Experience Specialist

    2 weeks ago

    bangalore, India 30 Sundays Full time

    Company Description: 30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out...

  • Visitor Experience Coordinator

    7 days ago

    bangalore, India Lotus Dairy Products Private Limited Full time

    Job Description: Visitor Experience Coordinator About Company: ·Lotus Dairy Products Private Limited is one of the three dairy subsidiaries of H.P Modi Group. Incorporated in 2001, Lotus Diary has become one of the leading family-owned and -operated dairies in India. ·Our values lie in our commitment towards the well-being of all our stakeholders. Our care...

  • Director of Customer Excellence

    7 days ago

    bangalore, India beBeeSuccess Full time

    Overview:We're seeking a seasoned professional to lead our Customer Success team. As Director of Customer Excellence, you'll be responsible for developing and executing strategies that drive product adoption, customer retention, and long-term revenue growth.Key Responsibilities:Develop and implement a comprehensive Customer Success strategy aligned with...

  • Customer Experience Strategist

    2 weeks ago

    bangalore, India beBeeCustomer Full time

    Customer Experience StrategistJob DescriptionAs a key member of our team, you will play a pivotal role in ensuring exceptional customer experiences. Your responsibilities will include coordinating with sales teams to ensure seamless handovers, making timely waivers when necessary, and documenting all customer-related records.In this capacity, you will be...

  • Process Excellence Coordinator

    3 weeks ago

    Bangalore, Karnataka, India Labcorp Full time

    As a certified Green Belt or equivalent she he will act as the Process Excellence local point of contact to support local Continuous Improvement initiatives partnering with local teams and liaise with the global Process Excellence team to guarantee methods consistency prioritization and leverage the Process Excellence team bandwidth Job roles and...

  • Customer Experience Director

    7 days ago

    bangalore, India beBeeDirectorship Full time

    Job SummaryWe are seeking an experienced Customer Experience Director to lead our customer experience function. As a key member of our leadership team, you will oversee the delivery of exceptional customer experiences across multiple channels.Main Responsibilities:Develop and execute strategies to improve customer satisfaction, retention, and loyalty.Lead...

  • Customer Experience Manager

    5 days ago

    Bangalore, Karnataka, India Ziathlon Full time

    Role Summary Serve as the first point of contact for patients athletes parents coaches and referring doctors through phone WhatsApp email website and in clinic interactions Support end to end patient journey enquiry appointment booking pre visit guidance follow up feedback and basic billing insurance coordination for the sports medicine and metabolic fitness...

  • Customer Experience Ambassador

    7 days ago

    bangalore, India beBeeCustomerExperience Full time

    We are seeking a skilled professional to take on the role of Customer Experience Ambassador. This position involves interacting with clients in a courteous and efficient manner, providing them with accurate information regarding our services and ensuring they have an exceptional experience.About the RoleThis is an excellent opportunity for individuals who...

  • Manager Customer Experience

    1 week ago

    bangalore, India Real Time Data Services Full time

    Job Responsibilities Manage the end-to-end customer journey to ensure a smooth experience. Oversee and guide the customer support team for timely issue resolution. Analyze customer feedback and share insights with leadership. Handle customer escalations and conduct root cause analysis. Collaborate with product, sales, and operations teams to improve...