Customer Experience Manager
5 days ago
Role Summary Serve as the first point of contact for patients athletes parents coaches and referring doctors through phone WhatsApp email website and in clinic interactions Support end to end patient journey enquiry appointment booking pre visit guidance follow up feedback and basic billing insurance coordination for the sports medicine and metabolic fitness services Key Responsibilities Handle inbound and outbound calls messages for appointment booking rescheduling and basic query resolution for sports injury rehab S C diagnostics and metabolic programs Greet and register patients at the front desk manage check in check out and ensure accurate collection of demographics medical history forms and consent Coordinate doctor physiotherapy strength conditioning nutrition and investigation schedules to minimise wait times and avoid overlaps Provide clear information on services packages pricing clinic policies and preparation instructions e g clothing for assessment fasting for tests without giving medical advice Manage patient records in the EMR CRM e g Zoho CRM Bookings ensuring all interactions appointments payments and follow ups are correctly documented Support billing by generating estimates explaining bills at a non clinical level guiding patients on payment modes and coordinating with finance for issues Capture feedback handle complaints with empathy and escalate clinical operational issues promptly to the clinic manager or treating consultant Maintain confidentiality of health information and follow clinic protocols related to data protection and consent Requirements Criteria Graduate in any discipline additional certification in hospital administration customer service or healthcare management is preferred 1-3 years of experience in healthcare front office call centre or customer support sports medicine physiotherapy orthopaedics fitness centre experience is an advantage Strong verbal and written communication English Kannada with high empathy and patient handling skills especially with athletes under stress or pain Comfortable using clinic software EMR CRM and communication tools calls WhatsApp Web email basic Excel Google Sheets Ability to multitask in a high volume time sensitive environment stay calm under pressure and work in shifts including weekends if required Should stay within 5 to 7 km from the clinic to enable travel within 30 minutes Looks fit dresses well and has self-confidence Benefits Competitive and best in the industry for the right candidate with the right attitude communication skills and client-handling experience Performance-based incentives available for lead conversions and client satisfaction metrics
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Customer Experience Manager
3 weeks ago
Bangalore, Karnataka, India Hewlett Packard Enterprise Full timeCustomer Experience Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they...
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Manager Customer Experience
1 week ago
bangalore, India Real Time Data Services Full timeJob Responsibilities Manage the end-to-end customer journey to ensure a smooth experience. Oversee and guide the customer support team for timely issue resolution. Analyze customer feedback and share insights with leadership. Handle customer escalations and conduct root cause analysis. Collaborate with product, sales, and operations teams to improve...
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Customer Experience Manager
2 weeks ago
Bangalore Urban, Karnataka, India, IN ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Lead
3 weeks ago
Bangalore, Karnataka, India BLOWN Full timeCustomer Experience Lead Blown is a niche offering dedicated to hairstyling haircuts hair blow-dry services hair color hair spas facials mani-pedis nail art and more Our team of experts is equipped to get you ready to go in a wink Our membership packages are the sweetest treat for yourself or someone special Check-in blowout everything we do stems from our...
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Customer Experience Manager
3 weeks ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
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Customer Experience Manager
2 days ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
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Customer Experience Manager
5 days ago
bangalore, India beBeeCustomerExperience Full timeJob OverviewAbout the Role:We are seeking a highly skilled professional to oversee daily operations and deliver exceptional customer experiences.Key ResponsibilitiesThe ideal candidate will possess excellent communication skills, be able to work efficiently under pressure, and maintain accuracy in handling tasks. Key responsibilities include:Greeting guests...
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Senior Customer Experience Manager
2 weeks ago
bangalore, India beBeeCustomerSuccess Full timeJob Title: Senior Customer Experience ManagerJob SummaryWe are seeking a highly skilled Senior Customer Experience Manager to join our team. This role will be responsible for managing the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.The ideal candidate will have prior experience in international...
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Team Leader – Customer Experience
2 weeks ago
Bangalore, Karnataka, India ixigo Full timeCompany Description About ConfirmTkt ConfirmTkt India s leading authorised B2C online train ticketing and travel utility platform available on Android and iOS It helps users secure confirmed tickets by predicting confirmation chances for waitlisted tickets and tracking real-time train status coach positions platform numbers and seat availability Powered by...
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Customer Experience Manager
3 weeks ago
Bangalore Urban, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
