Customer Experience Manager
3 weeks ago
Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer issues and follow problems through to resolution.4. Meeting with other managers to discuss possible improvements to customer service.5. Supervise and train the staff members to provide highest standards of customer service.Requirement:-Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem-solving ability. -Has initiative to identify problems and opportunities to be proactive-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.-Self-motivated and ability to motivate others.-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.-Ability to work autonomously and as part of a team.-Excellent communication skills.
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Customer Experience Manager
2 days ago
Bangalore Urban, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
3 hours ago
Bangalore Urban, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
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Customer Experience Manager
2 weeks ago
Bangalore Urban, Karnataka, India, IN ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Director/Principal Product Manager
1 week ago
Bangalore Urban, India FICO Full timeThe Opportunity “As Principal Product Manager of Customer Experience, you will lead the development and execution of product roadmaps for FICO’s horizontal platform capabilities. This role is essential to advancing FICO’s position as the leading provider of analytics and decision management solutions powered by AI that empower businesses to make smart...
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Director/Principal Product Manager
1 week ago
Bangalore Urban, India FICO Full timeThe Opportunity “As Principal Product Manager of Customer Experience, you will lead the development and execution of product roadmaps for FICO’s horizontal platform capabilities. This role is essential to advancing FICO’s position as the leading provider of analytics and decision management solutions powered by AI that empower businesses to make smart...
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Director/Principal Product Manager
1 week ago
Bangalore Urban, India FICO Full timeThe Opportunity“As Principal Product Manager of Customer Experience, you will lead the development and execution of product roadmaps for FICO’s horizontal platform capabilities. This role is essential to advancing FICO’s position as the leading provider of analytics and decision management solutions powered by AI that empower businesses to make smart...
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Manager Customer Experience
1 week ago
bangalore, India Real Time Data Services Full timeJob Responsibilities Manage the end-to-end customer journey to ensure a smooth experience. Oversee and guide the customer support team for timely issue resolution. Analyze customer feedback and share insights with leadership. Handle customer escalations and conduct root cause analysis. Collaborate with product, sales, and operations teams to improve...
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Customer Experience Manager
3 weeks ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
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Customer Experience Manager
2 days ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
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Customer Experience Manager
6 days ago
bangalore, India beBeeCustomerExperience Full timeJob OverviewAbout the Role:We are seeking a highly skilled professional to oversee daily operations and deliver exceptional customer experiences.Key ResponsibilitiesThe ideal candidate will possess excellent communication skills, be able to work efficiently under pressure, and maintain accuracy in handling tasks. Key responsibilities include:Greeting guests...
