Customer Experience Director
7 days ago
Job SummaryWe are seeking an experienced Customer Experience Director to lead our customer experience function. As a key member of our leadership team, you will oversee the delivery of exceptional customer experiences across multiple channels.Main Responsibilities:Develop and execute strategies to improve customer satisfaction, retention, and loyalty.Lead large support teams to drive service excellence and improve operational efficiency.Mentor and coach team members to enhance their performance and productivity.Manage high-priority escalations, including logistics issues and refund disputes.Collaborate with cross-functional teams to ensure timely resolution of customer complaints.Analyze escalation patterns and operational gaps to recommend corrective actions.Publish reports on contact volume, CSAT, SLA adherence, and other relevant metrics.Requirements and Qualifications8–10 years of experience in customer service operations, preferably in eCommerce/retail.Strong analytical and reporting abilities, including Excel and dashboard expertise.Experience working with CRM platforms, automation tools, chatbots, and omnichannel systems.
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Director of Customer Excellence
7 days ago
bangalore, India beBeeSuccess Full timeOverview:We're seeking a seasoned professional to lead our Customer Success team. As Director of Customer Excellence, you'll be responsible for developing and executing strategies that drive product adoption, customer retention, and long-term revenue growth.Key Responsibilities:Develop and implement a comprehensive Customer Success strategy aligned with...
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Director of Customer Success
2 days ago
bangalore, India PriceEasy AI Full timePriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer...
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Delivery Director
7 days ago
bangalore, India Grid Dynamics Full timeGrid Dynamics is looking for a Delivery Director, who will take the leadership of a team of high-performing, motivated engineers. Delivery Director works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. The Delivery Director is responsible for making sure that services are being seamlessly...
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Director of Unified Mobile Experience
1 week ago
bangalore, India beBeeDevelopment Full timeSenior Mobile Applications DirectorThe Senior Mobile Applications Director will drive the design, architecture, and evolution of a unified mobile platform that powers multiple investment and trading journeys under a single experience. This role requires deep expertise in Flutter and proven experience in building Micro-App or Super-App frameworks capable of...
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Client Director
1 week ago
bangalore, India Everest Group Full timeAbout Everest Group Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Client Director
1 day ago
bangalore, India Everest Group Full timeAbout Everest GroupEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Assistant to the Executive Director
7 days ago
bangalore, India Libratherm Instruments Pvt. Ltd. Full timeSeeking a Technical Executive Assistant to Work Closely with the Leadership Team Libratherm Instruments Private Limited is looking for a competent Technical Executive Assistant to support and work directly with our top management. Please note: This is not a conventional secretarial position. We are seeking a proactive engineering professional , preferably...
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Director
2 weeks ago
bangalore, India Mancer Consulting Services Full timeAs Engineering Director in Finance Data and Technology (D&T) Actuarial Reserving, you will lead a team of Engineering Managers. You will be responsible for driving the strategic direction of the technology architecture, ensuring delivery excellence, and fostering a culture of innovation and collaboration. You will: • Drive IT Architecture across your...
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Director - Product Design (ai Experience)
4 weeks ago
Bangalore, Karnataka, India Freshworks Full timeCompany Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business...
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Delivery Director
7 days ago
bangalore, India HCLTech Full timeRole: Delivery Director/Senior Delivery Manager (18-24 yrs)Location: BangaloreWe are seeking a dynamic and strategic leader to spearhead our growth initiatives across new markets. This is a leadership role designed for a leader with a proven track record in presales, delivery, and technical expertise. The ideal candidate will possess a deep understanding of...