Customer Service Representative
1 week ago
Role OverviewWe are looking for a Customer Experience Team Lead with 7+ years of overall experience in customer service and a minimum of 4 years of proven expertise in handling chat process teams. The ideal candidate will be a people-focused leader with strong analytical skills and a track record of delivering outstanding customer satisfaction through digital-first support channels.Key Responsibilities- Lead, mentor, and motivate a team of process executives to deliver seamless customer experiences- Monitor performance metrics (AHT, CSAT, FCR, SLAs) and drive continuous improvements- Develop team strategies to enhance productivity and quality in chat support- Handle escalated issues with empathy, quick resolution, and customer-first thinking- Conduct regular coaching, feedback sessions, and training for team development- Collaborate with cross-functional teams (Product, Tech, Marketing) to provide customer insights for service improvements- Implement best practices in digital customer support and adopt automation where relevant- Drive employee engagement and foster a culture of accountability, collaboration, and growthRequirements- 7+ years of overall experience in customer service / customer experience roles- Minimum 4 years of experience in leading chat process teams- Strong people management and team development skills- Hands-on expertise with customer support platforms and chat technologies- Excellent communication, conflict resolution, and problem-solving skills- Data-driven mindset with the ability to analyze reports and take strategic decisions- High adaptability to a fast-paced, customer-obsessed environmentMandatory Requirements- 7+ years of overall experience in customer service / customer experience roles- Minimum 4 years of experience in leading chat process teams- Strong people management and team development skills- Hands-on expertise with customer support platforms and chat technologies- Excellent communication, conflict resolution, and problem-solving skills- Data-driven mindset with the ability to analyze reports and take strategic decisions- High adaptability to a fast-paced, customer-obsessed environment
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Customer Service Representative
4 days ago
bangalore, India Transact Global Full timeCompany DescriptionTransact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality...
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Customer Service Representative
2 weeks ago
bangalore, India CareerUS Solutions Full timeCustomer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills...
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Customer Service Representative
2 weeks ago
bangalore, India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving...
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Customer Service Representative
2 weeks ago
bangalore, India Globeia Full timeGlobeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and...
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Customer Service Representative
1 week ago
bangalore, India Origabee Full timeWe are looking for a dedicated Customer Service Representative to join our team supporting a USA-based pharmacy. This role involves handling daily prescriptions, submitting insurance claims, and communicating directly with patients regarding their copays.✨ Key Responsibilities:Process and manage daily prescriptionsSubmit and follow up on insurance...
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Customer Service Representative
1 week ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support RepresentativeLocation: GurugramExperience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Service Representative
2 weeks ago
Bangalore, India Mphasis Full timeInterview mode: Walkin - 15th Nov, Saturday @10am onwards Location - WTC4, 4th Floor, Contact person - Deeksha, Email ID - Job Description: The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate responses in a professional and...
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Customer Service Representative
2 weeks ago
bangalore, India Karma Group Global Full timeLocation: Bellandur, Bangalore (On-site) Employment Type: Full-time Immediate Joiners Preferred Role Description This is a full-time, on-site role for a Customer Service Representative at Karma Group’s Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership...
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Customer Service Representative
6 days ago
bangalore, India dnata Travel Group Full timeLooking to grow your career in travel and aviation services?About us:dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide...
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Customer Service Representative
1 week ago
bangalore, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...
